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IPEX

Connect IPEX integrations

Structure your customer service center by connecting IPEX to Make to sync call logs and coordinate omnichannel tickets. Linking this helpdesk platform with our workflow automation tool lets you instantly analyze customer sentiment, generate ticket summaries, and update caller profiles. Join Make for free today to activate your automated support desk.

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Verified

IPEX

This app is supported and maintained by the official vendor IPEX.

Triggers and actions

Developed, supported and maintained by community users.

Create a Contact
Creates a new contact.
Action
Delete a Contact's Cache
Deletes a contact's cache in PBX.
Action
Delete Contacts
Delete contacts.
Action
Get a Contact
Returns a contact detail.
Action
Import Contacts
Imports contacts from CSV file.
Action
Update a Contact
Updates a contact details by contact ID.
Action
Update Contacts
Bulk import/update contacts
Action
Validate a Phone Number
Validates a given phone number.
Action
List Contacts
Return a list of contacts.
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Popular IPEX workflows

Connect IPEX with your favorite apps using Make. Automate daily tasks, sync key data, and simplify your operations.

App Families

Imports contacts from Shoptet to IPEX Contact center

Imports all Shoptet customer's names and phone numbers to IPEX Contact center contacts. You can see who is calling, when phone is ringing. You are able to open a Shoptet customer detail window on one click.

Imports contacts from Shoptet to IPEX Contact center
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App Families

Imports contacts from Microsoft 365 People to IPEX Contact centre

Imports customer's names and phone numbers to IPEX Contact center contacts. You can see who is calling, when phone is ringing.

Imports contacts from Microsoft 365 People to IPEX Contact centre
Use template
App Families

Lookup MERK data for contacts in IPEX Contact center

For IPEX Contact center contacts with a registration number in CustomField1, we will do a MERK lookup for the correct organization name, revenue and employee numbers and saved into fields Name, CustomField2 a CustomField3.

Lookup MERK data for contacts in IPEX Contact center
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Supercharge your workflows

How to Integrate and Automate Your IPEX Phone System with Make

Connect IPEX to Make and sync your phone directory with Microsoft 365 or Shoptet. Automatically enrich customer contacts, identify callers instantly, and optimize your support workflows without writing a single line of code.

Real-time caller identification

Make automatically syncs your CRM or e-commerce contacts to IPEX so you always know who is calling before you pick up.

Unified contact management

Keep your IPEX phone directory perfectly in sync with Microsoft 365, Shoptet, or other business apps without manual data entry.

Automated contact enrichment

Connect IPEX with database services to automatically fill in missing company details, revenue, and size for your contacts.

Faster customer support

Open customer detail pages in your external apps with a single click directly from incoming IPEX call notifications.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.