Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

LiveChat
Trigger: Watch Chat Deactivated
Instagram for Business (Facebook login)
Action: Select an action
1. Select a trigger
  • Triggers when a chat is deactivated by closing the currently open thread.

  • Triggers when a chat is coming with a new thread.

  • Triggers when a thread is tagged.

  • Triggers when a thread is untagged.

  • Triggers when a user (customer or agent) is added to a chat.

  • Triggers when a user (customer or agent) is removed from a chat.

2. Select an action
  • Uploads a carousel photos/videos as a new post.

  • Creates a new comment.

  • Uploads a photo as a new post.

  • Uploads and posts a new reel.

  • Creates a reply to a comment.

  • Downloads media.

  • Returns details about the post.

  • Returns data about another Instagram Business or Creator IG User.

Select a trigger and an action

Create workflow (opens in a new tab)