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ThriveDesk

Connect ThriveDesk integrations

Unite your support tickets, live chats, and knowledge bases by connecting ThriveDesk with Make to answer inquiries automatically. Linking your inbox to our AI automation tool allows you to instantly trigger human handoffs, route conversations, and sync contact details. Register your free account today to activate your first automated helpdesk pipeline.

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ThriveDesk

This app is supported and maintained by Make.

Triggers and actions

Developed, supported and maintained by community users.

Watch agent replies
Triggers when an agent replies to a conversation.
Trigger
Watch assigned conversations
Triggers when a conversation is assigned to an agent.
Trigger
Watch contact replies
Triggers when a contact sends a reply to a conversation.
Trigger
Watch conversation ratings
Triggers when a contact leaves a satisfaction rating.
Trigger
Watch conversation status updates
Triggers when a conversation status changes (active / pending / closed).
Trigger
Watch conversation tag updates
Triggers when tags are added or removed from a conversation.
Trigger
Watch new conversations
Triggers when a new conversation is created in ThriveDesk.
Trigger
Watch new notes
Triggers when an internal note is added to a conversation.
Trigger
Add a note
Adds an internal note to a conversation.
Action
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Supercharge your workflows

Supercharge your support workflows: Integrate ThriveDesk with Make

Integrate ThriveDesk with Make to automate customer data syncs, route instant team alerts, and categorize tickets. This powerful combination helps you streamline your support workflows and keep your databases updated in real time.

Sync customer data automatically

Keep your CRM and contact databases instantly updated whenever a new ticket or conversation is created in ThriveDesk.

Smart ticket categorization

Use Make to automatically tag and assign incoming ThriveDesk tickets based on custom rules or external AI tools.

Instant team alerts

Route urgent customer queries from ThriveDesk directly to your team's favorite messaging apps like Slack or Microsoft Teams.

Automated post-support follow-ups

Trigger feedback surveys or follow-up emails in your marketing platforms as soon as a ThriveDesk conversation is marked as resolved.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.