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Twilio
OpenAI (ChatGPT, Whisper)

Connect Twilio and OpenAI (ChatGPT, Sora, DALL-E, Whisper) integrations

Explore ready-made Twilio and OpenAI (ChatGPT, Whisper) templates and start automating in minutes.

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Create a custom workflow

Transform every Twilio message and call into intelligent AI-powered responses by connecting Twilio triggers with OpenAI (ChatGPT, Sora, DALL-E, Whisper) actions through Make. Automatically generate smart replies, create visual content, and transcribe conversations without coding—turning your communication channels into a fully automated, AI-driven customer experience platform.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Twilio
Trigger: New Message Status Event
OpenAI (ChatGPT, Whisper)
Action: Select an action
1. Select a trigger

  • Webhook for status callback field in a create message action. Triggers for outgoing messages.

  • Triggers when a new alert (notification) is issued.

  • Triggers when a new call is created.

  • Triggers when a new message is created.

  • Triggers when a new recording is created.

  • Triggers when a new transcription is created.

2. Select an action

  • Analyzes images according to specified instructions.

  • Cancels an "in-progress" batch. The batch will be in status "cancelling" for up to 10 minutes, before changing to "cancelled", where it will have partial results (if any) available in the output file.

  • Creates and executes a batch of API calls.

  • Creates a new skill.

  • Creates a new immutable skill version.

  • Creates a new vector store and optionally adds files to it, or adds files to an existing vector store.

  • Deletes an existing conversation.

  • Deletes an existing model response.

  • Deletes a skill. This action cannot be undone.

  • Deletes a skill version. This action cannot be undone.

  • Deletes a vector store. This action cannot be undone.

  • Downloads a file from a container.

  • Downloads a skill as a ZIP file using its ID.

  • Downloads a skill version as a ZIP file.

  • Creates an edited or extended image given one or more source images and a prompt.

  • Generates a chat completion.

  • Qualifies whether the provided image or text(s) contains violent, hateful, illicit or adult content.

  • Generates a response.

  • Transcribes an audio to text.

  • Translates an audio to English.

  • Creates an embedding vector representing the input text.

  • Generates images using GPT Image.

  • Generates an audio file based on text input and settings.

  • Retrieves details of the specified batch.

  • Retrieves an existing model response.

  • Returns information about a specific skill by its ID.

  • Returns information about a specific skill version.

  • Performs an arbitrary authorized API call.

  • Generates text responses from prompts without requiring an account or connection.

  • Identifies information in a prompt's text and returns it as structured data.

  • Updates the default version pointer for a skill.

  • Uploads a file to be used across the OpenAI platform.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Connect OpenAI (ChatGPT, Sora, DALL-E, Whisper) as a trigger and Twilio as an action through Make's automation platform. When OpenAI (ChatGPT, Sora, DALL-E, Whisper) receives an incoming message or call, it triggers automated workflows that utilize Twilio's AI capabilities as actions. For example, incoming SMS messages to OpenAI (ChatGPT, Sora, DALL-E, Whisper) can automatically trigger ChatGPT to generate intelligent responses, DALL-E to create visual content, or Whisper to transcribe voice calls. This integration allows OpenAI (ChatGPT, Sora, DALL-E, Whisper) events to activate Twilio functions, enabling AI-powered customer support systems, automated content generation, and intelligent notification services without coding.

Analyze images (Vision)
Analyzes images according to specified instructions.
Action
Cancel a batch
Cancels an "in-progress" batch. The batch will be in status "cancelling" for up to 10 minutes, before changing to "cancelled", where it will have partial results (if any) available in the output file.
Action
Create a batch
Creates and executes a batch of API calls.
Action
Create a Call
Calls a specified phone number and executes specified instructions.
Action
Create a Message
Sends a message.
Action
Create a skill
Creates a new skill.
Action
Create a skill version
Creates a new immutable skill version.
Action
Create a vector store or add files
Creates a new vector store and optionally adds files to it, or adds files to an existing vector store.
Action
Create an Execution
Creates a new execution.
Action
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How to set up Twilio and OpenAI (ChatGPT, Whisper) in 5 easy steps

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Step 1

Find your Twilio account credentials

Log into your Twilio account and navigate to the Developer section from your dashboard. Here you'll find two important pieces of information: your Account SID and Auth Token. These credentials act like a username and password that allow Make to connect with your Twilio account securely.

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Step 2

Copy your Account SID and Auth Token

In the Account info section, locate your Account SID and Auth Token. Copy both of these carefully and keep them handy, as you'll need them in the next steps. Make sure to copy the complete codes without any extra spaces at the beginning or end.

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Step 3

Add a Twilio module in Make

Open your Make account and create or edit a scenario where you want to use Twilio. Click the plus button to add a new module, then search for and select Twilio from the list of available applications to add it to your workflow.

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Step 4

Create a new connection

Once the Twilio module is added to your scenario, click the 'Create a connection' button. You'll have the option to name your connection, which is helpful if you plan to manage multiple connections later. Choose a descriptive name that makes sense to you.

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Step 5

Enter your credentials and save

In the connection form, paste your Account SID into the SID field and your Auth Token into the Auth Token field. Double-check that both credentials are entered correctly without any extra spaces. Click Save or Connect to complete the setup, and you'll be ready to use Twilio in your automation.

Transform customer communication with AI-powered Twilio and OpenAI integration

Improve your messaging and voice capabilities by connecting Twilio with OpenAI. Automate SMS responses, transcribe calls, provide multilingual support, and deliver intelligent customer interactions.

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AI-powered SMS conversations

Automatically generate intelligent, context-aware SMS responses using OpenAI's language models through Twilio's messaging platform for better customer communication.

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Intelligent call transcription and analysis

Transcribe Twilio voice calls with Whisper and analyze conversations using GPT models to extract insights, sentiment, and action items automatically.

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Automated customer support improvement

Route incoming Twilio messages to OpenAI for instant, intelligent responses that understand context and provide accurate information without human intervention.

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Dynamic voice response generation

Create personalized, AI-generated voice messages and responses using OpenAI that can be delivered through Twilio's voice services for scalable communication.

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

By connecting Twilio with OpenAI through Make, you can create intelligent automated communication workflows that combine Twilio's SMS, voice, and messaging capabilities with OpenAI's advanced AI models like GPT-4. For example, you can automatically generate personalized SMS responses using ChatGPT, create voice transcriptions with Whisper, or send AI-generated content via Twilio messaging channels. This integration enables you to scale customer support, automate notifications with dynamic content, and provide 24/7 intelligent responses without writing complex code.

The Twilio and OpenAI integration opens up numerous automation possibilities: set up an AI-powered SMS chatbot that understands customer inquiries and responds intelligently, automatically transcribe voice calls using Whisper and generate summaries with GPT-4, create personalized marketing campaigns where OpenAI generates unique message content and Twilio delivers it via SMS or WhatsApp, build automated customer feedback analysis systems that collect responses via Twilio and analyze sentiment with ChatGPT, or generate AI-created images with DALL-E and send them as MMS messages. Make's visual workflow builder lets you implement these scenarios without programming expertise.

No coding skills are required! Make provides a user-friendly, visual interface where you can connect Twilio and OpenAI through pre-built modules using a drag-and-drop approach. You simply authenticate both applications with your API keys, select the actions you want to automate (like sending SMS via Twilio or generating text with ChatGPT), and configure the data flow between them. Make handles all the technical complexity behind the scenes, allowing you to focus on designing your automation logic. You can start with ready-made templates or build custom workflows from scratch, with step-by-step guidance throughout the process.

Make significantly reduces development time and costs by providing a no-code platform with pre-built connectors for both Twilio and OpenAI. Instead of spending weeks writing code, managing API documentation, handling authentication, and maintaining infrastructure, you can create working integrations in minutes. Make automatically handles error management, data formatting, API rate limits, and updates to both services. You also get access to powerful features like conditional logic, data transformation, scheduling, and the ability to connect additional apps beyond just Twilio and OpenAI. Plus, you can modify workflows instantly without redeploying code, making iteration and optimization much faster.