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Zendesk
Airtable

Connect Zendesk and Airtable

Explore ready-made Zendesk and Airtable templates and start automating in minutes.

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Create a custom workflow

Integrate Zendesk with Airtable and automate the work that moves between them — no code required.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Zendesk
Trigger: Watch Article Comments
Airtable
Action: Select an action
1. Select a trigger

  • Checks whether new comments were added to an article.

  • Checks whether new articles were created.

  • Watches specific events configured by the user through Zendesk triggers or automations.

  • Checks whether new comments were added to a forum post.

  • Checks whether new forum posts were created.

  • Checks whether new groups were created.

  • Checks whether new organizations were created.

  • Checks whether there are new audits (activity) on a ticket.

  • Triggers when a new ticket's comment is created.

  • Checks whether new tickets were created.

  • Checks whether new tickets were created in a view.

  • Checks whether new users were created.

  • Checks whether new views were created.

2. Select an action

  • Deletes multiple records.

  • Creates a new base.

  • Creates a new comment.

  • Creates a new field in an existing table.

  • Creates a new record in Airtable.

  • Creates a record with mapped fields.

  • Creates a new table.

  • Deletes an existing comment. This action cannot be undone.

  • Deletes a record by its ID.

  • Retrieves a single record by its ID.

  • Returns the base schema.

  • Performs an arbitrary authorized API call.

  • Updates an existing comment.

  • Updates the name and/or description of a field.

  • Updates a record by its ID.

  • Updates a record with mapped fields.

  • Updates the name, description, and/or date dependency settings of a table.

  • Uploads an attachment into an attachment field. Only allows files up to 5 MB.

  • Creates new or updates an existing record.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Explore what you can automate between Zendesk and Airtable.

Add, Replace or Remove Tags
Adds tags or replaces existing tags of a ticket, user or organization.
Action
Bulk create records (advanced)
Сreates multiple records.
Search
Bulk delete records (advanced)
Deletes multiple records.
Action
Bulk update records (advanced)
Updates multiple existing records.
Search
Bulk upsert records (advanced)
Upserts multiple records.
Search
Create a base
Creates a new base.
Action
Create a comment
Creates a new comment.
Action
Create a field
Creates a new field in an existing table.
Action
Create a Group
Creates a group.
Action
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Popular Zendesk and Airtable workflows

Connect Zendesk and Airtable with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

App Families

Search Zendesk tickets for specific keywords and add them to Airtable

When new tickets are received in Zendesk, Make searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research. Please copy and use this Airtable template for the scenario to work without further settings.

Search Zendesk tickets for specific keywords and add them to Airtable
Use template

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.