Skip to main content

Make Waves ’26 Step into AI’s glass box. Prague, 19–20 Oct.

Register now (opens in a new tab)
Zendesk
Gmail

Connect Zendesk and Gmail

Explore ready-made Zendesk and Gmail templates and start automating in minutes.

Get started free

Create a custom workflow

Integrate Zendesk with Gmail and automate the work that moves between them — no code required.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Zendesk
Trigger: Watch Article Comments
Gmail
Action: Select an action
1. Select a trigger

  • Checks whether new comments were added to an article.

  • Checks whether new articles were created.

  • Watches specific events configured by the user through Zendesk triggers or automations.

  • Checks whether new comments were added to a forum post.

  • Checks whether new forum posts were created.

  • Checks whether new groups were created.

  • Checks whether new organizations were created.

  • Checks whether there are new audits (activity) on a ticket.

  • Triggers when a new ticket's comment is created.

  • Checks whether new tickets were created.

  • Checks whether new tickets were created in a view.

  • Checks whether new users were created.

  • Checks whether new views were created.

2. Select an action

  • Copies an email or a draft into a selected folder.

  • Creates a new draft email.

  • Deletes an email by moving it to trash.

  • Gets a specific email info.

  • Sends a custom API call to Gmail. You can use this to call endpoints that aren’t covered by existing modules.

  • Marks an email or a draft as read by setting the "Read" flag.

  • Marks an email or a draft as unread by setting the "Unread" flag.

  • Moves the chosen email or a draft to the selected folder.

  • Replies to the specified email.

  • Sends a draft email.

  • Sends a new email.

  • Updates labels on the specified email message.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Explore what you can automate between Zendesk and Gmail.

Add, Replace or Remove Tags
Adds tags or replaces existing tags of a ticket, user or organization.
Action
Copy an email
Copies an email or a draft into a selected folder.
Action
Create a draft email
Creates a new draft email.
Action
Create a Group
Creates a group.
Action
Create a Request
Creates a request.
Action
Create a Side Conversation
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Action
Create a Ticket
Creates a ticket.
Action
Create a Ticket Comment
Creates a ticket comment.
Action
Create or Update a Ticket Field Option
Creates or updates a drop-down ticket field option.
Action
Load more

Popular Zendesk and Gmail workflows

Connect Zendesk and Gmail with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

App Families

Tag and/or comment on Zendesk tickets when an email to a requester is not delivered (from Gmail)

Use this template to automatically tag and/or comment on a Zendesk ticket if an email sent to a requester had not been delivered. The template works if you're using Zendesk in connection with Gmail.

Tag and/or comment on Zendesk tickets when an email to a requester is not delivered (from Gmail)
Use template

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.

A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.

Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.

Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.