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Zendesk
OpenAI (ChatGPT, Whisper)

Connect Zendesk and OpenAI (ChatGPT, Sora, DALL-E, Whisper) integrations

Harness the power of AI to transform your customer support operations. By integrating Zendesk with OpenAI's ChatGPT, you can automatically categorize tickets, intelligently route requests to specialized agents, and dramatically reduce response times—all without manual intervention.

This powerful automation optimizes your entire support workflow, enabling your team to handle higher ticket volumes while delivering faster, more accurate responses that improve customer satisfaction and operational efficiency.

Get started free

Create a custom workflow

Transform your customer support with intelligent automation by connecting Zendesk triggers to OpenAI (ChatGPT, Sora, DALL-E, Whisper) actions through Make. Every new ticket automatically activates AI-powered responses, visual guides, and voice transcriptions, delivering instant, personalized support that scales with your business in real-time.

Create a custom workflow

Every automation starts with a trigger and an action. Select one from each app to generate a workflow tailored to your needs.

Zendesk
Trigger: Watch Article Comments
OpenAI (ChatGPT, Whisper)
Action: Select an action
1. Select a trigger

  • Checks whether new comments were added to an article.

  • Checks whether new articles were created.

  • Watches specific events configured by the user through Zendesk triggers or automations.

  • Checks whether new comments were added to a forum post.

  • Checks whether new forum posts were created.

  • Checks whether new groups were created.

  • Checks whether new organizations were created.

  • Checks whether there are new audits (activity) on a ticket.

  • Triggers when a new ticket's comment is created.

  • Checks whether new tickets were created.

  • Checks whether new tickets were created in a view.

  • Checks whether new users were created.

  • Checks whether new views were created.

2. Select an action

  • Analyzes images according to specified instructions.

  • Cancels an "in-progress" batch. The batch will be in status "cancelling" for up to 10 minutes, before changing to "cancelled", where it will have partial results (if any) available in the output file.

  • Creates and executes a batch of API calls.

  • Creates a new skill.

  • Creates a new immutable skill version.

  • Creates a new vector store and optionally adds files to it, or adds files to an existing vector store.

  • Deletes an existing conversation.

  • Deletes an existing model response.

  • Deletes a skill. This action cannot be undone.

  • Deletes a skill version. This action cannot be undone.

  • Deletes a vector store. This action cannot be undone.

  • Downloads a file from a container.

  • Downloads a skill as a ZIP file using its ID.

  • Downloads a skill version as a ZIP file.

  • Creates an edited or extended image given one or more source images and a prompt.

  • Generates a chat completion.

  • Qualifies whether the provided image or text(s) contains violent, hateful, illicit or adult content.

  • Generates a response.

  • Transcribes an audio to text.

  • Translates an audio to English.

  • Creates an embedding vector representing the input text.

  • Generates images using GPT Image.

  • Generates an audio file based on text input and settings.

  • Retrieves details of the specified batch.

  • Retrieves an existing model response.

  • Returns information about a specific skill by its ID.

  • Returns information about a specific skill version.

  • Performs an arbitrary authorized API call.

  • Generates text responses from prompts without requiring an account or connection.

  • Identifies information in a prompt's text and returns it as structured data.

  • Updates the default version pointer for a skill.

  • Uploads a file to be used across the OpenAI platform.

Select a trigger and an action

Create workflow (opens in a new tab)

Triggers and actions

Connect OpenAI (ChatGPT, Sora, DALL-E, Whisper) as a trigger and Zendesk as an action through Make's automation platform. When new tickets or updates occur in OpenAI (ChatGPT, Sora, DALL-E, Whisper), these events trigger automated workflows that utilize Zendesk's AI capabilities as actions. OpenAI (ChatGPT, Sora, DALL-E, Whisper) triggers can automatically initiate ChatGPT to generate personalized support responses, DALL-E to create visual troubleshooting guides, or Whisper to transcribe customer voice messages. Each OpenAI (ChatGPT, Sora, DALL-E, Whisper) ticket event serves as the trigger that activates corresponding Zendesk actions, enabling automated ticket responses, content generation, and intelligent processing synchronized with your support system in real-time.

Add, Replace or Remove Tags
Adds tags or replaces existing tags of a ticket, user or organization.
Action
Analyze images (Vision)
Analyzes images according to specified instructions.
Action
Cancel a batch
Cancels an "in-progress" batch. The batch will be in status "cancelling" for up to 10 minutes, before changing to "cancelled", where it will have partial results (if any) available in the output file.
Action
Create a batch
Creates and executes a batch of API calls.
Action
Create a Group
Creates a group.
Action
Create a Request
Creates a request.
Action
Create a Side Conversation
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Action
Create a skill
Creates a new skill.
Action
Create a skill version
Creates a new immutable skill version.
Action
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How to set up Zendesk and OpenAI (ChatGPT, Whisper) in 5 easy steps

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Step 1

Access your Zendesk API settings

Log into your Zendesk account and navigate to the administration area. Find 'Apps and integrations' in the left menu, select 'APIs,' then click on 'Zendesk API.' This is where you'll set up the credentials that allow Make to securely connect with your Zendesk account.

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Step 2

Create an OAuth Client in Zendesk

In the API settings, locate the 'OAuth Clients' section and click 'Add OAuth Client.' Give your connection a memorable name like 'Make Integration' so you can easily identify it later. OAuth is a secure way for Make to access your Zendesk data without requiring your password.

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Step 3

Save your connection credentials

After creating the OAuth Client, Zendesk will provide you with a Unique Identifier and a Secret value. Copy both of these immediately and store them in a safe place, such as a password manager. The Secret is only shown once, so make sure to save it before leaving the page.

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Step 4

Add the Make redirect URL

In the Redirect URLs field of your OAuth Client setup, enter this exact address: https://www.integromat.com/oauth/cb/zendesk/. This URL allows Zendesk to communicate back to Make after you authorize the connection, completing the secure setup process.

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Step 5

Complete the connection in Make

Log into Make and add a Zendesk module to your workflow. Click 'Create a connection' and enter your Zendesk domain along with the Unique Identifier and Secret you saved earlier. Click 'Save' and follow any final authentication prompts to establish the connection between Make and Zendesk.

Transform your support with AI-powered Zendesk and OpenAI integration

Improve your customer support by connecting Zendesk and OpenAI to automate ticket management, improve response times, and deliver exceptional service through intelligent routing and categorization.

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Intelligent ticket categorization

Automatically classify and route support tickets using ChatGPT's AI capabilities to understand context and intent, ensuring faster resolution times.

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Smart agent allocation

Match tickets with the most qualified agents based on expertise and ticket category, optimizing workload distribution and improving first-contact resolution rates.

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Reduced response times

Optimize support workflows by eliminating manual ticket sorting and routing, allowing your team to focus on solving customer issues rather than administrative tasks.

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Better customer satisfaction

Deliver faster and more accurate responses by connecting customers with specialized agents who have the right expertise for their specific issues.

Popular Zendesk and OpenAI (ChatGPT, Whisper) workflows

Connect Zendesk and OpenAI (ChatGPT, Whisper) with Make. Automate manual tasks, sync real-time data, and build more efficient workflows.

AI

Categorize support tickets with ChatGPT and allocate based on agent expertise

Boost your customer support experience by reducing response time using ChatGPT! Categorize tickets seamlessly, allocate them to agents with relevant expertise, and revamp your customer care efficiency.

Categorize support tickets with ChatGPT and allocate based on agent expertise
Use template
AI

AI Customer Support Gateway with DeepKeep Firewall

This template adds DeepKeep's AI Firewall as a security wrapper around your customer support chatbot. Incoming messages are scanned for prompt injection attacks and policy violations before reaching the LLM. The AI response is then scanned again before delivery. Clean responses are returned automatically via webhook; flagged responses create a Zendesk ticket for human review. Use case: Any customer-facing AI support bot that handles sensitive queries. Modules: Webhook → DeepKeep Create Conversation → DeepKeep Check Input → OpenAI → DeepKeep Check Input → Router (Webhook Response | Zendesk Create Ticket)

AI Customer Support Gateway with DeepKeep Firewall
Use template

Support

FAQs

Everything you need to know about Make. Can't find the answer you're looking for? Please chat to our team.

By integrating Zendesk with OpenAI through Make, you can automate intelligent responses to customer inquiries, categorize and prioritize tickets using AI analysis, generate knowledge base articles from common support interactions, and provide instant AI-powered suggestions to support agents. This integration allows ChatGPT to analyze ticket content, draft contextual responses, and even translate messages in real-time, significantly reducing response times and improving customer satisfaction while allowing your support team to focus on complex issues that require human expertise.

Make enables you to create powerful automated workflows such as: automatically generating personalized ticket responses using GPT-4, analyzing customer sentiment and routing urgent issues appropriately, creating summaries of long support conversations, extracting key information from tickets to update CRM systems, generating follow-up emails based on ticket resolution, and even creating visual content with DALL-E for support documentation. These workflows run automatically in the background, saving hours of manual work and ensuring consistent, high-quality customer interactions across all support channels.

Make's visual, no-code platform makes it straightforward to connect Zendesk and OpenAI without any programming knowledge. You simply drag and drop modules, authenticate your accounts with a few clicks, and configure the workflow using intuitive forms. Make provides pre-built templates specifically for Zendesk-OpenAI integrations that you can customize to your needs, along with step-by-step guidance throughout the setup process. Most users can create their first automation in under 15 minutes, and Make's extensive documentation and active community are available if you need any assistance along the way.

Integrating Zendesk with OpenAI through Make eliminates the need for expensive custom development, which typically costs thousands of dollars and takes weeks or months to implement. Make offers affordable pricing plans that include thousands of operations per month, and you only pay for what you use. You avoid ongoing maintenance costs, developer salaries, and the technical complexity of managing API connections and error handling. Additionally, you can modify and scale your integrations instantly as your business needs change, without requiring developer resources. Most businesses see ROI within the first month through time savings alone, with support teams handling 30-50% more tickets with the same headcount.