Shopify to WhatsApp shipping update
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About template
Keep customers informed with instant WhatsApp shipping updates when their orders are dispatched.
HOW IT WORKS:
- Triggers when an order is fulfilled/shipped in Shopify
- Extracts tracking info, carrier, and customer details
- Sends personalized WhatsApp shipping notification via WhatsScale
BENEFITS:
- Reduce "where's my order?" support tickets by 50%+
- 98% open rate - customers actually see the update
- Build trust with proactive communication
SETUP REQUIRED:
- Shopify store with fulfillment workflow
- WhatsScale account with connected WhatsApp session
- Customer phone numbers in Shopify orders
MESSAGE TEMPLATE: "Hi [Name], great news! 🚚 Your order #[Order Number] has been shipped! Tracking: [Tracking Number] Carrier: [Carrier Name] Track here: [Tracking URL]"
CUSTOMIZATION:
- Edit message to match your brand voice
- Add estimated delivery date
- Include return policy or support contact
Created by WhatsScale. Contact: [email protected]
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