Answer onboarding questions from new hires

Give new hires an HR chatbot that interprets each question, searches your company knowledge base, and answers in thread with follow ups, working as HR help desk software for policies, processes, and culture.

Useful for
HR and People Operations teams who field employee inquiries, and new and existing employees seeking quick answers about company policies, benefits, processes, and culture.

Ready to use

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Open this use case in Make with the selected apps, then customize the workflow to fit your needs.

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When a new hire submits a question via [employee communication channel, e.g. Slack, Microsoft Teams, HR portal], an AI agent interprets it, searches [company knowledge base] for relevant context, and responds with answers tailored to the inquiry. The agent adapts its approach for each conversation, deciding which sources to consult, how to handle ambiguous requests, and how to address follow up questions within the same thread.

Guided by AI

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Start with an app-agnostic prompt, then let Maia guide you to the right apps and workflow.

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visual-first automation and AI

Make drives efficiencies, solves problems, and speeds innovation by breaking down silos across your business.

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Problem

HR teams manually field recurring questions from employees about company policies, processes, and culture, pulling information from scattered documents and systems to craft responses. As headcount grows, this repetitive question handling becomes a constant interruption that pulls HR away from strategic work and slows down employees waiting for answers.

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Solution

When a new hire posts a question in the HR help channel, an AI agent interprets it, searches the company knowledge base for relevant context, and responds with answers tailored to the inquiry. The agent adapts its approach for each conversation, deciding which sources to consult, how to handle ambiguous requests, and how to address follow up questions within the same thread.

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Date

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Impact

Employees receive immediate accurate answers to their company questions while HR teams reclaim time previously spent on repetitive knowledge requests.

Benefits 

Who is this for? 

HR and People Operations teams who field employee inquiries, and new and existing employees seeking quick answers about company policies, benefits, processes, and culture.

Success stories

Adapt at speed with 
visual-first automation and AI 

Make drives efficiencies, solves problems, and speeds innovation by breaking down silos across your business.