Collect satisfaction feedback on resolved tickets
Measure customer satisfaction on every support ticket with customer feedback automation that emails a CSAT survey when the ticket is resolved, keeping customer satisfaction tracking consistent.
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When a ticket's status changes to resolved in [helpdesk/ticketing system], read the customer's name, email, ticket ID, and assigned support agent, then send a satisfaction survey from [survey tool, e.g. dedicated survey platform or form builder] with a link tied to that ticket to the customer by email through [email platform]. Record the survey send on the ticket in [helpdesk/ticketing system] and add a row to [feedback tracking spreadsheet] with the ticket details and send date.
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Problem
Support teams have no consistent way to measure customer sentiment once a ticket closes, since sending a satisfaction survey depends on someone remembering to do it manually. As ticket volume grows, surveys get skipped inconsistently, leaving customer satisfaction data incomplete and support quality difficult to track.
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Solution
When a support ticket's status changes to resolved in the helpdesk, the automation reads the customer's name, email, ticket ID, and assigned support agent, then emails the customer a satisfaction survey with a link tied to that ticket. It records the survey send on the ticket and adds a row to a feedback tracking sheet with the ticket details and send date.
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Impact
Customer satisfaction is measured consistently for every resolved ticket, giving support leaders reliable data to track service quality over time.
Benefits
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Complete survey coverage
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Consistent CSAT tracking
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Fewer skipped surveys
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Earlier service issue detection
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Success stories
Adapt at speed with visual-first automation and AI
Make drives efficiencies, solves problems, and speeds innovation by breaking down silos across your business.
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