Flag compliance risks in advisory calls
Check every client advisory call transcript for call compliance, judging each exchange against your compliance and legal standards, alerting the team on risky passages, and logging findings for call auditing.
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When a new client advisory call transcript becomes available in [call recording and transcription platform], pass the transcript to an AI agent running on [AI model provider] that can retrieve the company's compliance and legal standards from [compliance policy repository]. Have the agent read the conversation, pull whichever standards are relevant to that specific call, and interpret each exchange to decide whether the handling of personal data or the description of regulatory and product terms crosses a line, and how serious it is. When the agent flags something, send an alert to the operations team in [team chat platform] containing the flagged passages and the agent's reasoning, and create a record of the finding in [compliance records database].
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Problem
Operations teams spot check notes and recordings from client advisory calls to confirm that advisors did not misstate terms or mishandle personal data. Reviewing conversations against the company's own compliance and legal standards is slow, so most calls are never checked. Risky statements usually surface only once a customer disputes what they were told.
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Solution
When a client advisory call transcript becomes available, an AI agent checks the conversation against the company's compliance and legal standards, pulling whichever standards are relevant to that specific call. It judges for each exchange whether the handling of personal data or the description of regulatory and product terms crosses a line, and how serious it is. The agent then alerts the operations team with the flagged passages and its reasoning, and writes the finding to a compliance record.
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Impact
Privacy missteps and regulatory misstatements in client advisory calls are caught while they can still be corrected with the customer, instead of surfacing later as a dispute or a compliance breach.
Benefits
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Early compliance risk detection
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Complete call coverage
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Auditable compliance record
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Faster customer corrections
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Success stories
Adapt at speed with visual-first automation and AI
Make drives efficiencies, solves problems, and speeds innovation by breaking down silos across your business.
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