Verify GDPR data erasure across systems
Confirm every GDPR deletion request is complete by searching internal systems for records that match the customer, logging any personal data still on file, and sending operations the leftovers from each right to be forgotten request.
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Every week, the automation reads each request marked as completed in [erasure request log, e.g. spreadsheet, database, privacy request tool] and searches [CRM name], [support desk platform], [marketing email platform], and [billing or accounting system] for records that match the customer's email address or customer ID. It logs each match with its system and record link against the request in [erasure request log], marks requests with no matches as verified in [erasure request log], and sends the operations team a list of the records that still need to be deleted via [operations team channel, e.g. chat channel, email].
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Problem
Operations teams confirm erasure requests by searching each internal system by hand for the customer's records. With customer data spread across the CRM, support desk, marketing lists, and billing tools, copies are easily missed, and personal data the company promised to erase stays on file, exposing the business to regulatory fines and failed audits.
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Solution
Every week, the automation reads each request marked as completed in the erasure request log and searches the CRM, support desk, marketing database, and billing system for records that match the customer's email address or customer ID. It logs each match with its system and record link against the request, marks requests with no matches as verified, and sends the operations team a list of the records that still need to be deleted.
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Impact
Erasure requests are confirmed across every system rather than assumed complete, so forgotten copies of personal data are caught and removed before they surface in an audit or complaint.
Benefits
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Reduced regulatory risk
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Faster erasure verification
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Fewer missed records
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Stronger audit readiness
Who is this for?
Success stories
Adapt at speed with visual-first automation and AI
Make drives efficiencies, solves problems, and speeds innovation by breaking down silos across your business.
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