Use Case
Customer support automation. It's just the ticket.
Instead of allowing inefficient ticket routing and long response times slow productivity to a standstill, let automation take in, assign, and respond to support tickets. Make can connect your existing infrastructure to route incoming tickets and generate automatic responses. That's a better experience for your customers, and more scalable and efficient operations for you.
Trusted by thousands of fast-scaling organizations around the globe
Drag-and-drop your way to efficiency
Turn a problem into a solution on Make’s drag-and-drop platform where you can automate support workflows and unlock the hidden value and efficiency in your siloed systems.
Solutions
Solutions to automate your support ticket mangement
Zendesk Automation: 5 Make Templates to Get You Started
Zendesk is a great customer engagement tool, but let’s face it: when it comes to automation, things can get complicated fast.
FAQ
Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.
A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.
Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.
Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.
How it works
Traditional no-code iPaaS platforms are linear and non-intuitive. Make allows you to visually create, build, and automate without limits.
Trusted by 350,000+ customers
"Make really helped us to scale our operations, take the friction out of our processes, reduce costs, and relieved our support team. It is difficult to not become a fan."
Philipp Weidenbach
Head of Operations at Teleclinic
"Make drives unprecedented efficiency within our business in ways we never imagined. It’s having an extra employee (or 10) for a fraction of the cost."
Cayden Phipps
COO at Shop Accelerator Martech
"The simplicity, flexibility and ability to build real complex automations without any knowledge of programming makes it the best thing since sliced bread."
Erkki Markus
Product Owner at Smaily
"True citizen development in the entire company. Make is present in every department, empowering the company to offer a unique customer experience."
Andreas Stryz
CTO & Co-founder at FINN
"I can't count the number of hours I've saved by using Make. Every single day is simpler because of Make's automation."
Kimberly D
Owner of Media Production