Create breakthrough customer experiences with automation
Customers come first, but their needs don’t always file neatly into a queue. Use Make to connect your existing CX infrastructure and automate workflows. You'll serve customers better than ever, from onboarding and training to tending to their unique requests.
When you add Make, it's personal
Using Make to integrate your customer experience means you can personalize for customers' needs - at scale. Send tailored ads to existing customers, email clients who’ve created a high number of customer service tickets, and even engage individual customers on special occasions - making your existing tools work harder.
Use Cases
Explore automated CX solutions
Customer Onboarding
A new customer shouldn't mean more headaches. Customer onboarding automation fuels your growth, taking care of efficiently welcoming new clients at scale. Make connects thousands of apps and systems, enabling you to automate critical workflows so new customers get up to speed with ease.
Customer Education
Get your customers learning and loving your product, driving deeper engagement, retention and loyalty. Make connects your infrastructure to create customer education resources, deploy them effectively and measure their impact.
Support Ticket Management
Customer support tickets can create bottlenecks for your support staff. These disruptions can have a ripple effect that leads to inefficiencies, delayed response times, and unhappy customers. Make’s scenarios for customer support ticket automation can take frustration off your plate by efficiently managing incoming tickets, assigning them to specific staff, and tracking outstanding tasks.
How Scentia Saves 10/hrs a Week with Client Onboarding Automation
Learn how automation agency Makeitfuture helped Scentia streamline their customer onboarding using forms, Airtable, and Make.
FAQ
How it works
Traditional no-code iPaaS platforms are linear and non-intuitive. Make allows you to visually create, build, and automate without limits.
Trusted by 500,000+ Makers
"Make really helped us to scale our operations, take the friction out of our processes, reduce costs, and relieved our support team. It is difficult to not become a fan."
"Make drives unprecedented efficiency within our business in ways we never imagined. It’s having an extra employee (or 10) for a fraction of the cost."
"The simplicity, flexibility and ability to build real complex automations without any knowledge of programming makes it the best thing since sliced bread."
"True citizen development in the entire company. Make is present in every department, empowering the company to offer a unique customer experience."