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How Sterling Administration is Transforming Healthcare with Make

Jan 12, 2023
How Sterling Administration is Transforming Healthcare with Make

By 2030, 73 million baby boomers in the U.S. will be over 65, and thus outnumber young adults under 21.

The so-called silver tsunami is approaching fast as the U.S. population sees 10,000 people reach 65 every single day.

This demographic shift presents health organizations with a number of urgent challenges, as the demand for health professionals outstrips supply and leaves many facilities without the resources to care for a growing number of elderly people.

To make matters worse, health professionals making critical decisions still use manual processes when looking after high-risk patients.

Information and health indicators of patients are documented at a single point in time, impeding caregivers to see medical trends and distinguish between “signals vs noise” situations. The ability to pattern-mine caregiver notes using technology is not widely used in the industry.

These inefficient and ineffective ways to care for the elderly contribute to misplaced healthcare records, inaccurate diagnoses, and often to the overall poor care of senior citizens who need it the most. 

Sterling Administration identified these human challenges that must be tackled immediately to transform adult healthcare for the better.

Let's take a closer look at their revolutionary solution and the role that Make plays in supporting the most vulnerable adults and healthcare facilities in the U.S.

Document automation for healthcare: It starts with scanning a QR code

Seeing the challenges in adult healthcare, Sterling Administration came up with an innovative way to help caregivers accurately administer healthcare to patients.

Using a QR code, caregivers scan the password-protected code when visiting patients at health facilities or in the comfort of their own homes.


This QR code triggers a personalized form document that guides the caregiver in administering care.

Important information about the individual (and medical events that happened throughout the day) is automatically transferred and stored for easy recall and downstream analytics.

This real-time capturing of care information via QR code and caregiver assistance is just the start of how Sterling Administration provides better healthcare to elderly patients.

Healthcare automation: Early detection for proactive measures

After the caregiver has assisted the patient and captured the latest medical updates on the form via the QR code, Make instantly syncs the data at which the magic begins.

In the scenario pictured below, Make automatically watches the patient’s data and checks for any previous negative medical outcomes that may have occurred in the past.


For example, a negative outcome could be that the patient refused to take their medication or had difficulty using the bathroom.

If this happens, Make goes back in time and historically checks the last time the caregiver tried to administer the same type of care to the patient.

If that outcome was also a negative one (the patient refused to take their medication on two consecutive occasions), a message gets immediately sent to inform all relevant parties with a historical ledger of past occurrences.

These rapid insights and early detection into the patient's well-being allow caregivers to make informed decisions on the spot and seek further medical assistance if needed.

Automated health records improve overall health and risk management 

Sterling Administration didn't stop there and built another Make scenario that tracks the patient's overall health score. 


This is a game-changer for healthcare facilities, as a carefully weighted scenario checks medically significant events - such as if the patient ate, went to the bathroom, or had bed sores. 

These individual data points get aggregated to visually show the overall moving health score and progress of the person over time.


These charting and in-depth monitoring capabilities allow healthcare facilities to make better medical decisions and take their personalized care standards to the next level.

Moreover, the health scores and timely medical updates also help medical institutions manage their risk more effectively, as every action taken by the caregiver is recorded.

For example, if the caregiver administers medication or takes the patient to a doctor's appointment, a data trail will be available for all stakeholders to see.

The result: Keeping patients out of hospitals and involving loved ones

In just 9 days, Sterling Administration built 15 innovative healthcare scenarios with Make. 

In two weeks, they were up to 50, as Make empowers small teams to tackle big world problems like never before.

Most importantly, these solutions have been instrumental in minimizing hospitalizations and deaths by detecting critical patient signals faster than before.

Make-powered scenarios keep family members informed about their relatives’ situation with five daily updates as care is administered.

This regular communication via email and text gives family members the peace of mind that their loved ones are getting the treatment they need, making them feel involved in the daily care of their elderly mother, father, or sibling. 

Healthcare facilities around the country have never seen anything like this before, as Sterling Administration offers their overall solution that includes real-time medical updates, insights via dashboards, and reporting tools.


Improving healthcare with automation is a reality

In such a short time, Sterling Administration has impacted the lives of so many people using the power of Make.

Their efforts are aligned with a vision that involves looking at big data to establish future medical benchmarks for health conditions and risks.

“Whatever you can dream of, from a process and workflow perspective can be done, quite easily with Make” - Kristian Wong, Director of IT Infrastructure & Operations. 

If you are curious and want to learn more about Make and how it can support your business, reach out to one of our account executives.

Dean Maree profile

Dean Maree

Product Marketing Manager at Make. Passionate about tech and B2B product marketing. A sports enthusiast that also enjoys a run in the forest or a relaxing day out at the beach.

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