Skip to content

Why EU Companies with Security Concerns Trust Make to Automate their Processes

Mar 26, 2021 | 5 minutes

Onboarding a new digital product isn’t always easy for businesses in the European Union (EU). 

On top of making sure that the product complies with the General Data Protection Regulation (GDPR), European companies need to evaluate the security risks that a product may pose to their customers and business operations, such as:

  • Backdoors

  • Location of servers

  • Lack of 2-factor authentication

  • Response times in emergency situations

These factors are important, as automating is in itself an activity that involves moving data from one place to another. 

And, as we all know, data is sensitive.

In this sense, the best-case scenario is to pick a solution that:

  • Fully complies with GDPR 

  • Holds itself to the highest security standards

  • Provides timely support at all instances.

Furthermore, the product itself has to be great and bring tangible value to the business who adopts it. Otherwise, what’s the point? 

You want a high-performing, GDPR-compliant solution that spares you from any kind of trouble down the road. 

In this article, we will show you why Make is the best automation solution for EU companies with security concerns. 

Let’s dive right in. 

6 reasons why EU companies swear by Make to automate their business

Trust is earned, not given. Make serves thousands of companies within the EU, and there are strong reasons why they choose us to automate.   

Below, you will find the most relevant ones. 

1. Shared values, laws, and interests

Many of our customers find peace in knowing that Make is headquartered in the EU

As a European company, we are bound to the same laws and regulations our Eurozone customers are. 

In addition, we have a deep-rooted knowledge of the markets that compose the economic zone. This puts us in a prime position to tackle the specific needs EU businesses have. 

Our recent acquisition by the Munich-based process mining giant Celonis speaks volumes about the importance of having matching views when it comes to doing business together. 

2. Same time zones

We operate in the Central European Standard Time zone, which is shared by most of our European customers. 

There are clear advantages in having the same business hours than your service provider. 

First of all, it allows you to get excellent support when issues arise, as both the technical and customer support teams are working at full capacity during those hours. 

Mind, we also have customer success champions in other time zones, providing our clients with extended coverage for any issue they may encounter at any time. 

Secondly, sharing time zones makes it much easier to comply with Article 33 of GDPR. This article requires data processors like Make to “notify the (data) controller without undue delay after becoming aware of a personal data breach”. 

When it comes to security, a timely response is key to solve issues before any real damage is done. 

3. A strong network of European partners

It’s not uncommon for Make customers to hire certified Make partners to manage their automation needs. 

Our partner network plays a fundamental role in this regard. It provides expert services and support to small, medium, and large businesses operating in diverse industries, from ecommerce to sustainable energy and the public sector. 

Considering this, Make features 100+ certified partners in the European Union alone, and 400+ certified partners in total. 

We feature partners in every member state of the EU except from Bulgaria, Greece, Luxembourg, Lithuania, and Malta. If everything goes as planned, we will cover the entirety of the territory within the next few months. 

4. A superior data privacy policy

On top of ensuring the protection of personal data in accordance to GDPR, we are committed to securing all the data that flows through our platform. 

How? By implementing extensive data protection measures, including:

  • Use of modern, EU-based, ISO-certified servers and data centers

  • Permanently encrypted connection between Make and your browser (HTTPS) 

  • Advanced Encryption Standard (AES) for credentials

  • HTTP Strict Transport Security (HSTS)

  • Protection against CSRF/XSRF attacks

  • CSP protection to prevent XSS

  • Password encryption, so no one is able to read them (not even us)

In addition, we do not collect or store credit card information in our servers. Card details are not disclosed to us, and are securely processed by payment gateways. 

Also, every Make user has the right to delete all personal data from Make (which can be exerted at any time). 

To learn more about our privacy policy and features, please refer to this page.

5. Unique security options

For added security, Make users can rely on an extra feature that is unique to our product. 

We are talking about the “Data is confidential” option, which users can activate in its automated scenarios. 

This feature allows data to be processed without leaving any record on Make logs after scenario runs are completed. 

GDPR compliance is mandatory. In addition, we believe that providing our customers with greater control over their data is a step in the right direction.

6. Third-party security testing

To conclude with this section, it’s important to disclose that Make undergoes penetration testing at least twice a year.

One of these is the Google Security Assessment. This penetration test is performed by Google and serves as the ultimate litmus test for Make security.

Third-party evaluations help us verify our standards, and guarantee that our service is as safe as it gets. 

Other considerations to keep in mind

A few months ago, a ruling by the European Court of Justice declared the EU-US Privacy Shield invalid

The original framework of the Privacy Shield had been designed by the US Department of Commerce. Its original goal was to “provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data.”

However, the European court’s decision left thousands of companies from outside the EU in a grey legal area, as the Privacy Shield acted as a de-facto regulation to comply with the EU’s data protection regulations. 

While some sources recommend switching to EU service providers to avoid any future trouble, we can’t state what the risks of not doing so are. 

Our only advice here is simple: Tread with caution, and if possible, consult with your legal team to get proper assessment on the risks of onboarding a non-EU automation product.  

Now, let’s move on to a more interesting topic: The top EU companies that choose Make to automate their processes. 

European companies that trust Make

When we claim that any company can automate with Make, we mean it. 

Make customers in the EU range from small and mid-sized businesses to leading enterprises. 

We are proud to serve everyone, including several household names as well:

Needless to say, companies like these feature some of the strictest security standards in the world. 

The fact that they choose Make to automate their processes speaks for itself. 

Conclusion: When thinking secure automation, think Make

Legal compliance and safety are aspects that need to be put under consideration before onboarding a product. 

On top of being a first-class automation solution, Make rules out any doubt regarding the aspects mentioned above.

By complying with the legal framework, guaranteeing transparent data processing practices, and featuring top security features, Make provides the ultimate benefit you can get from a product - peace of mind.

Happy automating!


Martin Etchegaray

Content Manager and Senior Editor at Make. I enjoy writing and reading about history, science, and tech.

Like the article? Spread the word.

Get monthly automation inspiration

Join 75,000+ Makers and get the freshest content delivered straight to your inbox.