Customer Engagement Intern

Madrid, Spain

Our mission within the GTM team team is to educate and convince customers and prospects about the technical and business value Make provides. The teamwork of the Account Management Team and Value Engineering team gives customers both a commercial and technical expert invested in their success, and function as advisors and advocates for their customers, with close ties between various departments like sales, marketing, product, support, and more. 

As an Customer Engagement Intern, you'll support post-sales, managing customer portfolios, and owning operational tasks to deliver customer value. You’ll help coordinate customer workshops, assist with outreach campaigns, help our customers with understanding what’s possible to build with AI and automation through Make, and collaborate on internal projects (coordination, reporting, light automation). This internship will give you hands-on exposure to customer success, business development, and automation in a fast-growing SaaS company.

Responsibilities:

• Focus on our EMEA Customer portfolio, prioritizing efforts by business value
• Strategically and proactively reach out to customers - calls, emails, cadencies - to increase Make platform adoption through new features and workshops
• Assist in the creation of collateral for technical and value-driving workshops (documents, diagrams, slides)
• Assist in preparing internal Make presentations and reports
• Gain exposure to the Make platform, building AI and no-code automation workflows for internal initiatives, and learn from market experts

Requirements:

• Currently pursuing a Bachelor's/Master's degree or equivalent or new graduate within 12 months
• Proactive, hands-on, and a quick learner with strong problem-solving and interpersonal skills
• Passionate about talking to customers,  emerging technology including, automation, and AI, and translating enthusiasm into business solutions
• Excellent verbal, written, and presentation skills. Adaptable to fast-paced environments
• Fluent in English

Nice to have:

• Familiarity with Make’s no-code automation platform
• Curiosity to learn more about customer-facing roles and light technical skills (automation technologies, middleware, integration architecture patterns, APIs, SOA, Databases, etc.)
• A strong willingness to learn is more important than meeting every single requirement, especially if you lack experience in a particular area mentioned

What We Offer:

• Paid vacation
• Hands-on experience in a leading SaaS company
• Opportunity to work on impactful projects with real-world applications as part of a key team that drives internal operations
• Mentorship and guidance from experienced professionals
• Flexible work environment with potential for remote work
• Potential for future full-time employment based on performance

If you see a match, let us know and apply now!