Community Manager

Prague, Czechia

As a Community Manager, you will play a pivotal role in growing and nurturing the Make Community of over 50,000 users. Your primary mission will be to oversee our thriving product community and cultivate a vibrant online environment that promotes engagement, mutual support, and collective knowledge-sharing. You will collaborate with Make users and internal Make teams to ensure the community stays updated and informed about the latest product features by effectively conveying vital information and feedback.

Please note: This role is focused on managing our product community and is not related to social media management.

What you’ll do

• Actively engage with community members by responding to questions, comments, and direct messages, focusing on helping them to learn and navigate the Make product.
• Oversee user-generated content and community discussions to ensure a clean, respectful, and engaging environment. 
• Handle conflicts, complaints, and crises within the community, ensuring prompt and effective resolution in line with community guidelines and policies 
• Produce high-quality content in English that helps users better understand the Make product. This includes guides, product updates, and inspiring user stories.
• Act as the primary liaison between the user community and internal teams (Customer Experience, Marketing, Product, Engineering, Growth) to resolve questions and align initiatives with company goals.
• Implement innovative approaches based on research and trend analysis.
• Analyze community metrics to identify trends, generate insights, and use data to drive continuous improvement.
• Maintain comprehensive documentation of community management processes, policies, and guidelines.

Requirements

• Bachelor’s degree in Communications, Marketing, Public Relations, or a related field.
• At least 2 years of experience in community management. Alternatively, experience in communication-related roles or other customer-facing positions.
• Excellent written and verbal communication in English, with the ability to convey information clearly and maintain a professional yet friendly tone.
• Strong ability to understand and address the needs and concerns of community members.
• Exceptional focus on maintaining the quality and accuracy of community content and interactions.
• Ability to analyze community metrics and use insights to drive improvements.
• A proactive, self-starter mentality with a high degree of autonomy.
• Strong ability to work effectively with cross-functional teams.

Please, together with your application, send us some samples of your work (in English)!

What we offer

• 📈 RSUs grant in a rapidly growing company raising its value every day
• 💸 Annual bonus
• 🌎 Multinational team creating the future of automation
• 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings)
• 🍎 Notebook/Macbook and 34’’ curved monitor, access to a company 3D printer
• 🦒 Height adjustable office desk
• 🏝 25 days of vacation, 4 sick days
• 🫶 10 care days
• 👨‍👩‍👧‍👦 Extra parental vacation (3-6 months) 
• 👶 RSUs grant for a newborn child
• ☂️ Life insurance
• 🏋️ Multisport card
• 💰 Remote working allowance
• 🍍 Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
• 🥗 Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
• 🏡 Flexible working hours + home office 
• 🐕‍🦺 Company therapy pets in Prague's office (dog-friendly office)
• 🥳 Team buildings, parties, and company events multiple times a year

#careeratmake