Senior Salesforce & Automation Engineer

Madrid, Spain

As a Senior Salesforce & Automation Engineer at Make, you will be a pivotal member of the Business Processes & Systems team, reporting directly to the Head of the department. Your mission will be to contribute to the evolution and refinement of our Salesforce ecosystem integrating it with other systems through AI-powered automations in Make to enhance our core business operations.

This role is for a hands-on builder who can take full ownership of complex challenges and implement at speed to answer to the demand for velocity of a fast-changing market. You will not only architect and implement robust solutions in Salesforce and our own agentic automation tool Make, but also act as a key innovator, identifying opportunities to leverage Make and AI to boost efficiency and scalability across the GTM function and the BP&S department. We are looking for a person who embodies our principle of Extreme Ownership, someone ready to elevate our technical capabilities and support other colleagues’ growth through their expertise.

Key Responsibilities

• Architect and Innovate: Design, develop and implement scalable, high-quality solutions within Salesforce Sales Cloud and Zuora CPQ, ensuring they align with business goals.
• Automate at Scale: Design and maintain sophisticated automation workflows that connect different systems (eg Salesforce, Airtable, Customer.io, etc.) and streamline complex business processes across functions such as Sales, Marketing, Finance or Product.
• Embrace AI: Proactively explore, evaluate, and implement AI tools and technologies to enhance our automation initiatives and provide intelligent solutions for our stakeholders. Your mindset should be to innovate with responsibility.
• Drive Technical Excellence: Take full ownership of the implementation cycle from refining requirements and design through to testing, deployment, documentation and users’ enablement, following our team's implementation framework always keeping the end user in mind.
• Stakeholders engagement: Work closely with stakeholders across Revenue, Marketing, Ecosystem, Product, Growth to understand their needs, challenge existing implementations and ensure cross-functional implementations work smoothly. 
• Monitoring and maintenance: Maintain and monitor existing workflows and AI&automation scenarios and implementations. Have a strong focus on continuous improvement of existing processes. Give support to users for incidents or blockers.

Required Qualifications and Background

• 5+ years of hands-on Salesforce development and administration experience, with deep expertise in Sales Cloud (ideally as well Zuora CPQ)
• Proven proficiency with Salesforce automation (Flows), Apex, and Lightning Web Components.
• Demonstrable, hands-on experience building, and maintaining complex workflows on an automation platform, with a strong preference for Make.
• A strong understanding of and passion for leveraging AI within automation and business processes.
• Data-oriented mindset, with at least a basic knowledge of SQL queries.
• Functional knowledge of at least one business area among Sales, Marketing, Ecosystem, ideally in a Saas or digital company
• A mindset of Extreme Ownership and a proactive, autonomous "Get things Done" attitude; you unblock challenges and drive projects to completion within timelines.
• A deep commitment to Craftsmanship and attention to detail, delivering high-quality, scalable, and maintainable solutions.
• Ability to Embrace Change in a fast-paced, agile environment, demonstrating flexibility, adaptability and a constant desire to learn and improve.
• Great collaboration orientation grounded in Humility and Transparency, with the ability to communicate effectively with both technical and non-technical stakeholders.

Desirable

• Salesforce Certified Administrator, Salesforce Platform Developer I certification or Application Architect
• Experience with Zuora CPQ and other tools in our GTM stack (e.g., Salesloft, Zinfi, Freshdesk).
• Prior work experience in a fast-growing SaaS company.
• Familiarity with agile project management methodologies. 

What we offer

• 🤝A collaborative and supportive work environment.
• 💎The chance to make a real impact to Revenue and GTM functions, Make growth and our customers’ experience
• 📝RSUs grant in a rapidly growing company raising its value every day
• 💸 Annual bonus
• 🌎 Multinational team with 42 nationalities creating the future of automation
• 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year 
• 🌳3 Company Impact Days per year
• 🍎 Notebook/Macbook
• 🏝 25 days of vacation, 4 sick days
• 🫶 10 care days to care for your loved ones
• 👨‍👩‍👧‍👦 Extra parental vacation (3-6 months) 
• 👶 RSUs grant for a newborn child
• ☂️ Life insurance
• 🏋️ Gympass
• 💳 Meal and transportation tickets, medical insurance
• 🥳 Team buildings, parties, and company events multiple times a year
• 🏡 Flexible working hours + home office