Community Manager
Prague, Czechia
Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.
As a Community Manager, you will be the anchor for the Make Community of over 55,000 users. Your primary mission is to lead our official forum—cultivating a high-value space for technical support and knowledge sharing—while ensuring our members stay ahead of the curve on product innovations.
But you’re not just a moderator; you’re a builder. You will be instrumental in scaling our flagship online programs (Champions Program, Contributors Program, Recognition Program) and proactively expanding Make’s presence across the wider digital ecosystem, engaging with our users wherever they gather to build.
What you’ll do:
- Anchor Engagement: Actively engage with Make users across our official forum, focusing on helping them learn, troubleshoot, and navigate the product.
- Scale Online Programs: Lead the execution and growth of our online programs (Champions Program, Contributors Program, Recognition Program, etc.) , ensuring they are high-impact and rewarding.
- Ecosystem Presence: Proactively participate in the wider digital ecosystem to represent Make, support users in their "native" environments, and guide them back to our core resources.
- Internal Liaison: Act as the primary bridge between users and internal teams; translating complex updates into "community-ready" content and funneling user feedback back to the business.
- Moderation & Safety: Oversee community discussions and user-generated content to ensure a respectful, high-quality environment.
- Analyze & Report: Track community metrics and sentiment to identify trends, reporting on program performance, and suggesting innovative ways to improve engagement.
- Process Documentation: Maintain comprehensive documentation of community processes and guidelines to ensure the team scales efficiently.
- Hybrid Support: Periodically support onsite community-building initiatives and live events to bridge the gap between our digital and real-world presence.
Requirements:
- Education: Bachelor’s degree in Communications, Marketing, Public Relations, or a related field.
- Experience: 3+ years in community management, ideally within a SaaS or technical product environment.
- Platform Fluency: Proven experience navigating various community platforms, like Discourse, Discord, Slack, Reddit, etc.
- Communication: Exceptional written and verbal skills with the ability to maintain a professional, "Maker-friendly" tone.
- Program Leadership: Demonstrated ability to manage projects from "rough draft" to recurring, high-impact programs.
- Technical Empathy: Strong ability to understand the specific needs of Make users and translate them into actionable community initiatives.
- Analytical Mindset: Comfortable using community metrics and sentiment data to drive continuous improvement.
- Cross-Functional Collaboration: Proven track record of working effectively with Product, Marketing, and Engineering teams.
- Autonomy & Flexibility: A proactive self-starter who is willing to occasionally support onsite events and travel when needed.
What we offer:
- 📈 RSUs grant in a rapidly growing company raising its value every day
- 💸 Annual bonus
- 🌎 Multinational team with 42 nationalities creating the future of automation
- 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year
- 🌳 1 Company Impact Days per year
- 🍎 Notebook/Macbook and 34’’ curved monitor
- 🏝 25 days of vacation, 4 sick days, company day off on 31st December
- 🫶 10 care days to care for your loved ones
- 👨👩👧👦 Extra parental vacation (3-6 months)
- 👶 RSUs grant for a newborn child
- ☂️ Life insurance
- 🏋️ Benefit Plus Cafeteria (incl. MultiSport Card)
- 💰 Remote working allowance
- 🍍 Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
- 🥗Wednesday lunch
- 🏡 Flexible working hours + home office
- 🐕 Company therapy pets in Prague's office (dog-friendly office)
- 🖨 Company 3D printer
- 🥳 Team buildings, parties, and company events multiple times a year
#careeratmake
#LI-KN1
What we stand for:
🤝 We roll together - We embrace different ideas to grow together and create powerful solutions.
🚀 Customer impact first - We empower our customers to succeed, aiming for sustainable impact.
⚽ Game on! - We're explorers at heart: play is our fuel and creativity has no limits.
For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.
At Make, we know that exceptional work comes from people who bring different perspectives and experiences. We build a place where everyone feels welcome, heard, and empowered to create, contribute, grow and make an impact. We encourage people of all backgrounds, identities, abilities, and experiences to apply. Our hiring decisions are based on your qualifications, skills, merit, and the needs of our business. We have zero tolerance for discrimination or harassment of any kind.