Connect Retell AI and WhatsApp Business Cloud integrations
Transform voice conversations into instant messaging with Retell AI and WhatsApp Business Cloud integration on Make. Automatically trigger personalized WhatsApp messages based on AI conversation insights, creating omnichannel customer experiences that scale your support, sales, and scheduling operations.
Trigger when a new call is created.
Deregisters a sender by its ID.
Downloads a media by its ID.
Activates the two-step verification for a sender number by its ID and a 6 digits pin.
Retrieves the details of the WhatsApp business profile by the sender ID.
Registers a sender by its ID and a 6 digits pin.
Sends a message.
Sends a template message.
Updates a WhatsApp business profile by the sender ID.
Uploads a media and retrieves its ID.
Verifies a sender by its ID.
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Build your Retell AI and WhatsApp Business Cloud integrations.
Automate workflows by using WhatsApp Business Cloud as a trigger and Retell AI as an action through Make's integration platform. When WhatsApp Business Cloud conversation insights occur, they trigger automated Retell AI messages, enabling customer interactions at scale. This integration allows you to create scenarios where voice AI conversation data from WhatsApp Business Cloud automatically initiates messaging through Retell AI's infrastructure. Make's visual workflow builder empowers you to design automation processes where WhatsApp Business Cloud triggers map data to Retell AI actions, improving customer engagement across voice and messaging channels for customer support, sales outreach, or appointment scheduling.
Create a new outbound phone call
Buys a new phone number and binds agents.
Deregisters a sender by its ID.
Downloads a media by its ID.
Activates the two-step verification for a sender number by its ID and a 6 digits pin.
Retrieves the details of the WhatsApp business profile by the sender ID.
Retrieves all call details.
Retrieves a specific phone number.
Retrieves details of a specific Retell LLM.
Popular Retell AI and WhatsApp Business Cloud workflows.
Looking to get more out of Retell AI and WhatsApp Business Cloud? With Make you can visually integrate Retell AI and WhatsApp Business Cloud into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.
How to setup Retell AI and WhatsApp Business Cloud in 5 easy steps
What connections do in Make
A connection in Make works like a bridge between two different apps, allowing them to share information and work together. You need to set up this bridge first so that Make has permission to access your apps like Retell AI and WhatsApp Business Cloud and can automate tasks between them.
Getting your Retell AI API key
An API key is a special password that lets Make access your Retell AI account safely. To find it, log into Retell AI, locate the API keys section in the left sidebar, click Add to create a new key, give it a name you'll remember, and copy the key that appears since you'll need to paste it into Make later.
Connecting Retell AI to Make
Once you're in Make, add a Retell AI module to your workflow and click the Create a connection button that appears. Give your connection a helpful name, paste in the API key you copied earlier, and click Save—now Make can communicate with your Retell AI account and you're ready to start automating tasks.
Connecting WhatsApp Business Cloud to Make
Add a WhatsApp Business Cloud module to your Make workflow and click Create a connection, making sure to select WhatsApp Business Cloud as your connection type. Give your connection a descriptive name so you can easily identify it later, especially if you'll be working with multiple accounts or projects.
Completing the WhatsApp setup
After clicking Save, you'll be redirected to Facebook to log in since Facebook owns WhatsApp Business. Follow the guided setup process to link your business information and WhatsApp Business profile—if you see an error message afterward, try the connection process one more time and select your previously created account from the list.
AI-powered communication: Retell AI + WhatsApp Business Cloud
Combine Retell AI's intelligent voice calls with WhatsApp Business Cloud messaging to create better customer experiences. Automate support, qualify leads faster, and enable smart escalations between chat and voice.
Automatically trigger Retell AI voice calls based on WhatsApp Business Cloud conversations to provide instant, intelligent phone support when needed.
Send automated WhatsApp messages with call summaries, transcripts, or follow-up information immediately after Retell AI calls complete.
Create unified workflows that allow customers to switch between WhatsApp messaging and AI-powered phone calls based on their preferences.
Automatically initiate Retell AI calls when WhatsApp conversations require voice interaction or when complex issues need immediate AI-assisted resolution.
![How to Build Your First WhatsApp Business Chatbot [Tutorial]](/_next/image?url=https%3A%2F%2Fwww.make.com%2F_next%2Fimage%3Furl%3Dhttps%253A%252F%252Fimages.ctfassets.net%252Fun655fb9wln6%252F2zLlVn25q0rsTxPUmh7aE2%252Fa28427e80d592a93a552ad5832ea6582%252FHow_to_Build_Your_First_WhatsApp_Business_Chatbot.png%26w%3D1920%26q%3D75&w=3840&q=75)
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