Connect Twilio and Vapi integrations
Transform your customer communications with intelligent automation that connects Twilio and Vapi through Make—instantly converting SMS messages and voice calls into dynamic AI-powered responses that work 24/7. Build sophisticated communication workflows without coding, eliminate manual tasks, and create customer experiences that scale your business while reducing operational costs.
Webhook for status callback field in a create message action. Triggers for outgoing messages.
Triggers when a new alert (notification) is issued.
Triggers when a new call is created.
Triggers when a new message is created.
Triggers when a new recording is created.
Triggers when a new transcription is created.
Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.
Creates a new voice assistant with a specified configuration (name, voice, model, etc.).
Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.
Creates a group of assistants (a squad) where the first available assistant responds to a call.
Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).
Sets up a conversation workflow made of nodes (conversation and tool nodes) and conditional edges.
Deletes a specific assistant by ID.
Deletes call metadata and logs for a particular conversation.
Deletes a selected file from the knowledge base.
Permanently deletes a workflow by its ID.
Fetches details for a specific file by ID.
Retrieves information about a specific squad, including its members.
Fetches the details of a tool, such as its configuration and endpoint.
Returns the complete definition of a workflow, including all nodes and transitions.
Performs an arbitrary authorized API call.
Returns the response to the function call be it error or result.
Sends a message from the VAPI server to the client app. Often used to trigger UI changes or sync data.
Updates the configuration of an existing assistant.
Allows updates to a specific call session (e.g., tagging, note-taking).
Updates the configuration of an existing file.
Updates members or configuration of a squad.
Modifies an existing tool's logic or structure.
Applies updates to an existing workflow (e.g., new nodes, changed prompts).
Upload a file to use with the knowledge base.
Fetches details for a specific assistant by ID.
Retrieves a call's metadata, including transcript, participants, and timestamps.
Lists all assistants in your VAPI account.
Shows the history of past calls, including assistant used and call duration.
Retrieve all files in your knowledge base.
Returns the list of Twilio or Vonage numbers connected to your account.
Lists all squads and their associated assistants.
List Tools.
Lists all created workflows in your workspace.
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Build your Twilio and Vapi integrations.
Connect Vapi and Twilio through Make's intuitive integration platform to automate your communication workflows. Make empowers businesses to build sophisticated automated workflows that use Vapi as a trigger to initiate actions in Twilio, eliminating manual tasks and creating intelligent communication systems that work around the clock. When Vapi detects events such as incoming SMS messages or voice calls, it triggers automated responses in Twilio's advanced voice AI technology. By integrating Vapi as a trigger and Twilio as an action, you can create dynamic voice agents that respond to text messages, automate follow-up calls based on customer engagement, or build comprehensive communication funnels that improve customer experience while reducing operational overhead. Make's visual workflow builder enables you to map data from Vapi triggers to Twilio actions, set conditional logic, and monitor your automated processes in real-time, ensuring your integration runs smoothly and efficiently.
Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.
Creates a new voice assistant with a specified configuration (name, voice, model, etc.).
Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.
Creates a group of assistants (a squad) where the first available assistant responds to a call.
Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).
Sets up a conversation workflow made of nodes (conversation and tool nodes) and conditional edges.
Calls a specified phone number and executes specified instructions.
Sends a message.
Creates a new execution.
Popular Twilio and Vapi workflows.
Looking to get more out of Twilio and Vapi? With Make you can visually integrate Twilio and Vapi into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.
How to setup Twilio and Vapi in 5 easy steps
Get your Twilio credentials from the dashboard
Log into your Twilio account and go to the Developer tab in your Dashboard. Here you'll find two important pieces of information: your Account SID and Auth Token. Copy both of these codes and keep them handy - they're like keys that will let Make access your Twilio account securely.
Add Twilio to your Make scenario
Open your Make account and go to the automation scenario where you want to use Twilio. Add a Twilio module to your workflow and click the button to create a new connection. This is where you'll link your Twilio account to Make so the two platforms can work together.
Connect Twilio by entering your credentials
In the connection window that appears, paste your Account SID into the SID field and your Auth Token into the Auth Token field. You can also give this connection a friendly name so you can easily recognize it later. Click Save to complete the Twilio connection.
Get your Vapi API Key
Log into your Vapi account and navigate to the Build section in the left sidebar, then click on Vapi API Keys. Find your Private Key and copy it - this is your access code for connecting Vapi to Make. If you don't see a key listed, you can generate a new one by clicking the Add Key button.
Connect Vapi to your Make scenario
Back in Make, add a Vapi module to your scenario and click to create a connection. Paste the Private Key you copied from Vapi into the API Key field, give your connection a memorable name if you'd like, and save it. Both your Twilio and Vapi apps are now connected and ready to automate tasks together in Make.
Transform your communication with Twilio and Vapi integration
Integrate Twilio and Vapi to automate voice and messaging workflows, centralize call logging, and gain unified analytics across your communication channels for smarter customer engagement.
Trigger Twilio SMS notifications or calls based on Vapi.ai voice interaction events to create comprehensive multi-channel communication strategies.
Automatically log Vapi.ai call data and transcripts to Twilio-connected systems for centralized communication tracking and analysis.
Use Vapi.ai for AI-powered voice interactions and automatically fallback to Twilio for traditional SMS or voice calls when needed.
Instantly send Twilio SMS alerts to team members when specific Vapi.ai webhook events occur, ensuring immediate awareness of critical call outcomes.
FAQ
By connecting Twilio and Vapi through Make, you can create powerful automated voice workflows that trigger based on events in either platform. For example, when Vapi.ai completes a call, Make can automatically log the conversation details in your CRM via Twilio's messaging service, or vice versa - when a Twilio SMS is received, it can trigger a Vapi AI voice call. This integration eliminates manual data transfer and ensures your voice AI operations and telecommunications work together smoothly without coding.
Make provides a no-code visual interface that allows you to connect Twilio and Vapi in minutes rather than weeks of development work. You can listen to Vapi webhook events and instantly trigger Twilio actions, or use Twilio triggers to initiate Vapi AI calls - all without writing complex API code. Make handles authentication, error handling, and data transformation automatically, saving you development costs and allowing you to focus on optimizing your communication strategy rather than maintaining integration code.
Absolutely! Make enables you to build sophisticated automated call workflows by combining Vapi's AI-powered conversation capabilities with Twilio's robust telecommunication services. You can set up scenarios where Vapi handles intelligent voice interactions while Twilio manages the actual call routing, SMS notifications, and number management. For instance, after a Vapi AI call completes, Make can automatically trigger Twilio to send follow-up SMS messages, create call logs, or route the caller to a human agent based on the AI conversation outcome.
Setting up the Twilio and Vapi integration in Make is straightforward and requires no coding knowledge. Make's intuitive drag-and-drop interface allows you to connect both applications in a few clicks. Simply authenticate your Twilio and Vapi accounts within Make, select the triggers (like incoming Vapi webhook events) and actions (such as sending Twilio messages) you want to use, and map the data between them visually. Make provides pre-built modules for both platforms and helpful documentation, making it accessible even for non-technical users who want to automate their voice communication workflows quickly.
A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.
Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.
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