Connect WhatsApp Business Cloud and Vapi integrations

Transform your WhatsApp Business Cloud conversations into intelligent voice interactions with Vapi's AI-powered responses through Make's automation. Instantly respond to customer inquiries with sophisticated conversational AI that activates automatically from your WhatsApp messages, delivering real-time support that scales.

Trigger
Select a trigger...
WhatsApp Business Cloud

Triggers when a new message is received.

WhatsApp Business Cloud
Vapi
Get started freeNo credit card requiredNo time limit on Free plan
Action
Select an action...
Vapi

Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.

Vapi

Creates a new voice assistant with a specified configuration (name, voice, model, etc.).

Vapi

Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.

Vapi

Creates a group of assistants (a squad) where the first available assistant responds to a call.

Vapi

Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).

Vapi

Sets up a conversation workflow made of nodes (conversation and tool nodes) and conditional edges.

Vapi

Deletes a specific assistant by ID.

Vapi

Deletes call metadata and logs for a particular conversation.

Vapi

Deletes a selected file from the knowledge base.

Vapi

Permanently deletes a workflow by its ID.

Vapi

Fetches details for a specific file by ID.

Vapi

Retrieves information about a specific squad, including its members.

Vapi

Fetches the details of a tool, such as its configuration and endpoint.

Vapi

Returns the complete definition of a workflow, including all nodes and transitions.

Vapi

Performs an arbitrary authorized API call.

Vapi

Returns the response to the function call be it error or result.

Vapi

Sends a message from the VAPI server to the client app. Often used to trigger UI changes or sync data.

Vapi

Updates the configuration of an existing assistant.

Vapi

Allows updates to a specific call session (e.g., tagging, note-taking).

Vapi

Updates the configuration of an existing file.

Vapi

Updates members or configuration of a squad.

Vapi

Modifies an existing tool's logic or structure.

Vapi

Applies updates to an existing workflow (e.g., new nodes, changed prompts).

Vapi

Upload a file to use with the knowledge base.

Vapi

Fetches details for a specific assistant by ID.

Vapi

Retrieves a call's metadata, including transcript, participants, and timestamps.

Vapi

Lists all assistants in your VAPI account.

Vapi

Shows the history of past calls, including assistant used and call duration.

Vapi

Retrieve all files in your knowledge base.

Vapi

Returns the list of Twilio or Vonage numbers connected to your account.

Vapi

Lists all squads and their associated assistants.

Vapi

List Tools.

Vapi

Lists all created workflows in your workspace.

Trusted by thousands of fast-scaling organizations around the globe

Automate your work. Build something new.

Just drag and drop apps to automate existing workflows or build new complex processes. Solve problems across all areas and teams.

greenhouse, facebook, twitter and linkedin integration in make app

Build your WhatsApp Business Cloud and Vapi integrations.

Connect Vapi and WhatsApp Business Cloud through Make's integration platform to enable intelligent automation. Automatically trigger WhatsApp Business Cloud's AI voice capabilities directly from Vapi conversations, enabling sophisticated voice interactions that respond to customer inquiries in real-time. Vapi acts as the trigger, detecting incoming messages or conversation events, while WhatsApp Business Cloud functions as the action, executing AI-powered voice responses based on the triggered WhatsApp activity. This integration allows Vapi messaging to connect with WhatsApp Business Cloud's conversational AI technology, automating customer support and creating intelligent voice conversations initiated by WhatsApp interactions.

Vapi
Client Message

Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.

Action
Vapi
Create Assistant

Creates a new voice assistant with a specified configuration (name, voice, model, etc.).

Action
Vapi
Create Call

Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.

Action
Vapi
Create Squad

Creates a group of assistants (a squad) where the first available assistant responds to a call.

Action
Vapi
Create Tool

Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).

Action
Vapi
Create Workflow

Sets up a conversation workflow made of nodes (conversation and tool nodes) and conditional edges.

Action
Vapi
Delete Assistant

Deletes a specific assistant by ID.

Action
Vapi
Delete Call Data

Deletes call metadata and logs for a particular conversation.

Action
Vapi
Delete File

Deletes a selected file from the knowledge base.

Action

Popular WhatsApp Business Cloud and Vapi workflows.

Looking to get more out of WhatsApp Business Cloud and Vapi? With Make you can visually integrate WhatsApp Business Cloud and Vapi into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.

How to setup WhatsApp Business Cloud and Vapi in 5 easy steps

  • 1

    Get your Vapi API key

    Log into your Vapi account and go to the Build section in the left sidebar. Click on Vapi API Keys and copy your Private Key - this is what you'll use to connect Vapi with Make. If you don't see a private key, click Add Key to create one and then copy it.

  • 2

    Connect Vapi to Make

    Open your Make account and go to the scenario where you want to use Vapi. Add a Vapi module to your workflow and click the Create a connection button. In the connection window, paste the Private Key you copied from Vapi into the API Key field, then click Save to complete the connection.

  • 3

    Add WhatsApp Business Cloud to your scenario

    In your Make scenario, add a WhatsApp Business Cloud module and click Create a connection to start linking it. Select WhatsApp Business Cloud as your connection type from the available options, and you can give it a custom name to help you identify it later.

  • 4

    Log in with Facebook to connect WhatsApp

    You'll be asked to log in using your Facebook account to connect WhatsApp Business Cloud with Make. Follow the prompts to authenticate and grant Make permission to access your WhatsApp Business account. During this process, you'll need to select which business assets you want to use with Make.

  • 5

    Finalize your WhatsApp Business connection

    Complete the setup by filling in your business information and selecting your WhatsApp Business account. Add your WhatsApp phone number and complete each step as prompted. If you see a Resource not found error, simply retry the connection and select your existing accounts from the list instead of creating new ones.

  • Get started free

    Powerful automation: WhatsApp Business Cloud meets Vapi AI

    Integrate WhatsApp Business Cloud and Vapi to automate AI-powered voice calls, instantly notify teams of call events, qualify leads, schedule appointments 24/7, and deliver multilingual support.

    Automated AI-powered customer support via WhatsApp

    Automatically trigger Vapi AI voice calls in response to WhatsApp Business messages, enabling voice-based customer interactions without manual intervention.

    Real-time call notification system

    Receive instant WhatsApp notifications when Vapi webhook events occur, keeping your team informed about call statuses, completions, and outcomes.

    Intelligent lead qualification workflow

    Capture WhatsApp inquiries and automatically initiate Vapi AI calls to qualify leads, then send results back through WhatsApp for immediate follow-up.

    24/7 automated appointment scheduling

    Use Vapi voice AI to handle appointment bookings triggered by WhatsApp messages, then confirm details back to customers via WhatsApp automatically.

    FAQ

    How it works

    Traditional no-code iPaaS platforms are linear and non-intuitive. Make allows you to visually create, build, and automate without limits.

    Trusted by 350,000+ customers

    WhatsApp Business Cloud and Vapi Integration | Workflow Automation | Make