Connect WhatsApp Business Cloud and Vapi integrations
Transform your WhatsApp Business Cloud conversations into intelligent voice interactions with Vapi's AI-powered responses through Make's automation. Instantly respond to customer inquiries with sophisticated conversational AI that activates automatically from your WhatsApp messages, delivering real-time support that scales.
Triggers when a new message is received.
Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.
Creates a new voice assistant with a specified configuration (name, voice, model, etc.).
Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.
Creates a group of assistants (a squad) where the first available assistant responds to a call.
Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).
Sets up a conversation workflow made of nodes (conversation and tool nodes) and conditional edges.
Deletes a specific assistant by ID.
Deletes call metadata and logs for a particular conversation.
Deletes a selected file from the knowledge base.
Permanently deletes a workflow by its ID.
Fetches details for a specific file by ID.
Retrieves information about a specific squad, including its members.
Fetches the details of a tool, such as its configuration and endpoint.
Returns the complete definition of a workflow, including all nodes and transitions.
Performs an arbitrary authorized API call.
Returns the response to the function call be it error or result.
Sends a message from the VAPI server to the client app. Often used to trigger UI changes or sync data.
Updates the configuration of an existing assistant.
Allows updates to a specific call session (e.g., tagging, note-taking).
Updates the configuration of an existing file.
Updates members or configuration of a squad.
Modifies an existing tool's logic or structure.
Applies updates to an existing workflow (e.g., new nodes, changed prompts).
Upload a file to use with the knowledge base.
Fetches details for a specific assistant by ID.
Retrieves a call's metadata, including transcript, participants, and timestamps.
Lists all assistants in your VAPI account.
Shows the history of past calls, including assistant used and call duration.
Retrieve all files in your knowledge base.
Returns the list of Twilio or Vonage numbers connected to your account.
Lists all squads and their associated assistants.
List Tools.
Lists all created workflows in your workspace.
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Build your WhatsApp Business Cloud and Vapi integrations.
Connect Vapi and WhatsApp Business Cloud through Make's integration platform to enable intelligent automation. Automatically trigger WhatsApp Business Cloud's AI voice capabilities directly from Vapi conversations, enabling sophisticated voice interactions that respond to customer inquiries in real-time. Vapi acts as the trigger, detecting incoming messages or conversation events, while WhatsApp Business Cloud functions as the action, executing AI-powered voice responses based on the triggered WhatsApp activity. This integration allows Vapi messaging to connect with WhatsApp Business Cloud's conversational AI technology, automating customer support and creating intelligent voice conversations initiated by WhatsApp interactions.
Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.
Creates a new voice assistant with a specified configuration (name, voice, model, etc.).
Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.
Creates a group of assistants (a squad) where the first available assistant responds to a call.
Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).
Sets up a conversation workflow made of nodes (conversation and tool nodes) and conditional edges.
Deletes a specific assistant by ID.
Deletes call metadata and logs for a particular conversation.
Deletes a selected file from the knowledge base.
Popular WhatsApp Business Cloud and Vapi workflows.
Looking to get more out of WhatsApp Business Cloud and Vapi? With Make you can visually integrate WhatsApp Business Cloud and Vapi into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.
How to setup WhatsApp Business Cloud and Vapi in 5 easy steps
Get your Vapi API key
Log into your Vapi account and go to the Build section in the left sidebar. Click on Vapi API Keys and copy your Private Key - this is what you'll use to connect Vapi with Make. If you don't see a private key, click Add Key to create one and then copy it.
Connect Vapi to Make
Open your Make account and go to the scenario where you want to use Vapi. Add a Vapi module to your workflow and click the Create a connection button. In the connection window, paste the Private Key you copied from Vapi into the API Key field, then click Save to complete the connection.
Add WhatsApp Business Cloud to your scenario
In your Make scenario, add a WhatsApp Business Cloud module and click Create a connection to start linking it. Select WhatsApp Business Cloud as your connection type from the available options, and you can give it a custom name to help you identify it later.
Log in with Facebook to connect WhatsApp
You'll be asked to log in using your Facebook account to connect WhatsApp Business Cloud with Make. Follow the prompts to authenticate and grant Make permission to access your WhatsApp Business account. During this process, you'll need to select which business assets you want to use with Make.
Finalize your WhatsApp Business connection
Complete the setup by filling in your business information and selecting your WhatsApp Business account. Add your WhatsApp phone number and complete each step as prompted. If you see a Resource not found error, simply retry the connection and select your existing accounts from the list instead of creating new ones.
Powerful automation: WhatsApp Business Cloud meets Vapi AI
Integrate WhatsApp Business Cloud and Vapi to automate AI-powered voice calls, instantly notify teams of call events, qualify leads, schedule appointments 24/7, and deliver multilingual support.
Automatically trigger Vapi AI voice calls in response to WhatsApp Business messages, enabling voice-based customer interactions without manual intervention.
Receive instant WhatsApp notifications when Vapi webhook events occur, keeping your team informed about call statuses, completions, and outcomes.
Capture WhatsApp inquiries and automatically initiate Vapi AI calls to qualify leads, then send results back through WhatsApp for immediate follow-up.
Use Vapi voice AI to handle appointment bookings triggered by WhatsApp messages, then confirm details back to customers via WhatsApp automatically.
![How to Build Your First WhatsApp Business Chatbot [Tutorial]](/_next/image?url=https%3A%2F%2Fwww.make.com%2F_next%2Fimage%3Furl%3Dhttps%253A%252F%252Fimages.ctfassets.net%252Fun655fb9wln6%252F2zLlVn25q0rsTxPUmh7aE2%252Fa28427e80d592a93a552ad5832ea6582%252FHow_to_Build_Your_First_WhatsApp_Business_Chatbot.png%26w%3D1920%26q%3D75&w=3840&q=75)
FAQ
By integrating WhatsApp Business Cloud with Vapi through Make, you can automate voice-based customer interactions and connect them to WhatsApp messaging. This integration allows you to trigger automated calls through Vapi when specific WhatsApp events occur, capture call data and transcripts, and send follow-up messages via WhatsApp. You can create sophisticated workflows where customer inquiries on WhatsApp trigger AI-powered voice calls, or where call outcomes automatically generate WhatsApp notifications, creating a comprehensive omnichannel communication experience without any coding required.
With Make, you can build powerful automation scenarios such as: automatically initiating Vapi AI calls when customers send specific keywords via WhatsApp, sending WhatsApp message summaries of completed calls to customers or team members, triggering WhatsApp notifications based on Vapi webhook events like call completion or specific conversation outcomes, and creating qualification workflows where Vapi handles initial voice screening and routes qualified leads to WhatsApp for personalized follow-up. Make's visual workflow builder lets you combine these apps with hundreds of others, enabling you to create custom solutions tailored to your business needs.
No, you don't need any coding skills or developers to integrate WhatsApp Business Cloud and Vapi through Make. Make provides an intuitive, visual drag-and-drop interface that allows you to build sophisticated integrations without writing a single line of code. You simply connect your WhatsApp Business Cloud and Vapi accounts to Make, select the triggers and actions you want to use, and configure the data flow between them. Make handles all the technical complexity behind the scenes, including API connections, data formatting, and error handling, making it accessible for business users, marketers, and operations teams.
You can have your first automation running in as little as 15-30 minutes with Make. The platform offers pre-built templates and an intuitive setup process that guides you through connecting your WhatsApp Business Cloud and Vapi accounts. Once connected, you can immediately start creating scenarios that automate your communication workflows. Many users see measurable results within the first day, such as reduced response times, automated call logging, and improved customer engagement. Make also offers a free tier so you can test the integration and prove its value before committing to a paid plan, allowing you to experiment risk-free and scale as your automation needs grow.
A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.
Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.
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