Connect Zendesk integrations
Triage your customer service by automating Zendesk to instantly create tickets from emails, social media, or chatbot conversations. This workflow automation lets you route high-priority issues to the right agents and log resolution details in your CRM. Register for free to build your first intelligent support pipeline.
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Build your Zendesk integrations.
Automate your customer service workflows on Make by integrating Zendesk. Configure Zendesk as an action to instantly create tickets, add comments, or manage users and organizations, enabling the triage of customer interactions from various sources. Alternatively, use Zendesk as a trigger to watch for new tickets, comments, or user activity, initiating workflows to route high-priority issues and log resolution details in other systems.
Adds tags or replaces existing tags of a ticket, user or organization.
Creates a group.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Creates a ticket comment.
Creates or updates a drop-down ticket field option.
Creates a user.
Creates or updates an organization.
Deletes a group.
Connect any app with Zendesk
Popular Zendesk workflows.
Looking to get more out of Zendesk? With Make you can visually integrate Zendesk into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.
FAQ
Start by registering for Make. As a new Make user, you’ll automatically be assigned a free account. Once your account is set up, you can start creating your first scenarios. We recommend starting with our step-by-step video tutorial.
A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.
Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.
Mapping links the modules in your scenario. When you map an item, you connect the data retrieved by one module to another module to perform the desired action. For example, you can map email addresses and subject lines to create a spreadsheet using this data.
How it works
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