Zendesk integrations

Connecting Zendesk on Make

Share

Connect Zendesk with any of your favorite apps in just a few clicks. Design, build, and automate anything for your work by integrating apps like Zendesk to create visual automated workflows. Choose from thousands of ready-made apps or use our no-code toolkit to connect to apps not yet in our library.

Get started free

See Documentation ->

Build your Zendesk integrations.

Create custom Zendesk workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Action

Create a Group

Creates a group.

Action

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Action

Create a Ticket

Creates a ticket.

Action

Create a Ticket Comment

Creates a ticket comment.

Action

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Action

Create or Update a User

Creates a user.

Action

Create or Update an Organization

Creates or updates an organization.

Action

Delete a Group

Deletes a group.

Action

Popular Zendesk workflows.

Looking to get more out of Zendesk? With Make you can visually integrate Zendesk into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.

Add new Zendesk tickets to a Google Sheets spreadsheet as new rows

Every time a new ticket is opened in Zendesk, Make will automatically add the ticket information to a Google Sheets spreadsheet. The template uses this example spreadsheet.

Try It ➔

Tag and/or comment on Zendesk tickets when an email to a requester is not delivered (from Gmail)

Use this template to automatically tag and/or comment on a Zendesk ticket if an email sent to a requester had not been delivered. The template works if you're using Zendesk in connection with Gmail.

Try It ➔

Create tickets on Zendesk from messages received in a public Slack channel

This integration retrieves messages from a public Slack channel and creates tickets from it on Zendesk.

Try It ➔

Send Slack messages when new users are created in Zendesk

Whenever new users are added in Zendesk, the users are automatically retrieved and messages containing the details are sent via Slack.

Try It ➔

Create tickets on Zendesk from direct messages on Slack

This integration retrieves direct messages on Slack and creates tickets from it on Zendesk.

Try It ➔

Create tickets on Zendesk from messages received in a private Slack channel

This integration retrieves messages from a private Slack channel and creates tickets from it on Zendesk.

Try It ➔

Send Slack messages when new tickets are created in Zendesk

Whenever new tickets are added in Zendesk, the tickets are automatically retrieved and messages containing the tickets URL are sent via Slack.

Try It ➔

Send new tickets from Zendesk as Slack messages.

Use this automation to notify your team on Slack whenever new tickets are created in Zendesk. Make will automatically retrieve the URLs of the tickets and send it as Slack messages.

Try It ➔