Connect Zoho CRM and Vapi integrations
Transform every Zoho CRM event into intelligent voice conversations with Vapi through Make's automation. Automatically trigger AI-powered calls when leads are created, contacts update, or deals progress—turning your CRM data into instant, personalized voice interactions that qualify prospects, schedule appointments, and capture feedback without manual intervention.
Triggers when a new object is created or updated.
Creates an outbound phone call to Twilio or Vonage number added on your dashboard.
Create Call
Performs an arbitrary authorized API call.
Returns the response to the function call be it error or result.
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Build your Zoho CRM and Vapi integrations.
Connect Vapi and Zoho CRM through Make's integration platform to automate your workflows. When specific events occur in Vapi—such as a new lead being created, a contact being updated, or a deal reaching a particular stage—these triggers automatically initiate actions in Zoho CRM. The integration allows you to trigger voice calls based on CRM events, enabling AI-driven voice conversations to be automatically launched in response to customer activities tracked in Vapi. This powerful combination ensures that when Vapi detects relevant customer behavior or record changes, Zoho CRM immediately executes the corresponding voice interaction, whether it's qualifying leads through voice interactions, scheduling appointments, or gathering customer feedback.
Adds an existing or a new tag to a record.
Adds a new user.
Create Call
Create a new tag.
Creates a new object.
Creates an outbound phone call to Twilio or Vonage number added on your dashboard.
Deletes a related record.
Deletes an existing tag.
Deletes an existing user.
Popular Zoho CRM and Vapi workflows.
Looking to get more out of Zoho CRM and Vapi? With Make you can visually integrate Zoho CRM and Vapi into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.
How to setup Zoho CRM and Vapi in 5 easy steps
Get your Vapi API key
Before you can connect Vapi to Make, you'll need to obtain your API key from Vapi. Log into your Vapi account, go to the Build section in the sidebar, and select Vapi API Keys. Copy your Private Key and keep it handy—this acts like a secure password that allows Make to communicate with your Vapi account.
Add Vapi to your Make scenario
In your Make account, add a Vapi module to your automation workflow. When you add the module, you'll see a button to create a connection—click it to begin linking Vapi to Make. You'll enter the API key you copied earlier into the connection form, give your connection an optional name to help you remember it, then save to establish the link.
Add Zoho CRM to your scenario
Just like with Vapi, you'll need to add a Zoho CRM module to your Make scenario. Click the create connection button when prompted, and you'll be guided through the process of linking your Zoho CRM account. It's best to use only one connection per Zoho CRM account to keep things organized and avoid complications.
Authenticate your Zoho CRM connection
After adding Zoho CRM, Make will ask you to authenticate your account, which means confirming that you want to give Make permission to access your Zoho CRM data. Follow the prompts that appear on your screen, which may include logging into Zoho CRM and approving the connection request. You can give your connection a custom name to help you identify it later.
Start building your automation
Once both Vapi and Zoho CRM are connected to Make, you're ready to create automated workflows between these two applications. Your connections are now active and will allow data to flow between Vapi and Zoho CRM automatically, saving you time and eliminating the need for manual data entry between platforms.
Transform your sales process with Zoho CRM and Vapi integration
Automate call logging, trigger intelligent follow-ups, and improve workflows by connecting Zoho CRM with Vapi. Improve customer engagement with AI-powered voice conversations while eliminating manual data entry.
Automatically log all Vapi.ai call activities, transcripts, and outcomes directly into Zoho CRM contacts and deals without manual data entry.
Trigger personalized Vapi.ai voice calls automatically when new leads enter Zoho CRM or reach specific sales pipeline stages.
Receive instant updates in Zoho CRM when Vapi.ai calls are completed, including call duration, sentiment, and next action items.
Combine Zoho CRM's customer data with Vapi.ai's voice AI to deliver personalized, context-aware phone conversations at scale.
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