Shopify abandoned cart WhatsApp recovery

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Apps used in template

Shopify

Flow Control

Data store

WhatsScale - Whatsapp Automation

About

Recover lost sales by sending WhatsApp reminders to customers who abandoned their cart.

HOW IT WORKS:

Polls Shopify for abandoned checkouts on a schedule
Tracks which carts have already been messaged (prevents duplicates)
Sends personalized WhatsApp recovery message via WhatsScale

BENEFITS:

Recover 10-15% of abandoned carts
98% open rate vs 20% for email recovery
Faster response - reach customers while still warm

SETUP REQUIRED:

Shopify store with checkout data
WhatsScale account with connected WhatsApp session
Make.com Data Store for tracking sent messages

SCHEDULER: Default runs every 30 minutes. Adjust based on your volume.

MESSAGE TEMPLATE: "Hi [Name], you left something behind! 🛒 Your cart with [Items] is waiting for you. Complete your purchase: [Checkout URL] Reply if you have any questions!"

CUSTOMIZATION:

Add discount code for extra incentive
Adjust timing (send 1hr, 24hr after abandonment)
Personalize with item names and images

Created by WhatsScale. Contact: [email protected]

Trusted by thousands of fast-scaling organizations around the globe

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Add a Tag to a CRM Contact

Adds a tag to an existing contact in your WhatsScale CRM

Action

Add/replace a record

Adds or replaces a record in the data store.

Action, Acid

Adjust an inventory level

Adjusts the inventory level by a relative amount.

Action

Check a WhatsApp Number

Check if a phone number has a WhatsApp account

Action

Check the existence of a record

Checks if a specific record exists in the data store.

Action, Acid

Count records

Returns the count of all the records in the specified Data store.

Action, Acid

Create a CRM Contact

Creates a new contact in your WhatsScale CRM with phone number, name, and tags.

Action

Create a customer

Creates a new customer with the provided information.

Action

Create a fulfillment

Creates a fulfillment for a given fulfillment order.

Action

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