Google Sheets churn recovery to WhatsApp
Google Sheets churn recovery to WhatsApp
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Recover inactive customers by sending WhatsApp messages based on Google Sheets segmentation.
How it works: This template reads customer data from Google Sheets, identifies customers inactive for 30+ days based on a segment formula, and sends personalized churn recovery messages via WhatsScale. It also syncs segment status to WhatsScale CRM tags to prevent duplicate messages.
Setup required:
- Google Sheet with columns: Name, Phone, Segment (formula), Last Order Date
- WhatsScale account with connected WhatsApp session
- Segment formula: =IF(D2="","lead",IF(TODAY()-D2>30,"inactive","active"))
Benefits:
- Simple setup using spreadsheet formulas
- Automatic duplicate prevention via CRM tags
- Customizable message templates and timing
Created by WhatsScale. Contact: [email protected]
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