Google Sheets churn recovery to WhatsApp

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Get this template

Apps used in template

Google Sheets

WhatsScale - Whatsapp Automation

Flow Control

About

Recover inactive customers by sending WhatsApp messages based on Google Sheets segmentation.

How it works: This template reads customer data from Google Sheets, identifies customers inactive for 30+ days based on a segment formula, and sends personalized churn recovery messages via WhatsScale. It also syncs segment status to WhatsScale CRM tags to prevent duplicate messages.

Setup required:

Google Sheet with columns: Name, Phone, Segment (formula), Last Order Date
WhatsScale account with connected WhatsApp session
Segment formula: =IF(D2="","lead",IF(TODAY()-D2>30,"inactive","active"))

Benefits:

Simple setup using spreadsheet formulas
Automatic duplicate prevention via CRM tags
Customizable message templates and timing

Created by WhatsScale. Contact: [email protected]

Trusted by thousands of fast-scaling organizations around the globe

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