Send WhatsApp store review request from Google Sheets
Send WhatsApp store review request from Google Sheets
Apps used in template
About
Automatically request store reviews from customers after their order is delivered - once per customer.
HOW IT WORKS:
- Searches for orders with Status = "Delivered"
- Checks WhatsScale CRM for existing contact and tags
- If customer hasn't received review request → Sends message + adds tag
- If customer already has "store-review-sent" tag → Skips
ROUTES:
- Already sent → Skip (no duplicate requests)
- Existing contact, no tag → Add tag + Send review request
- New contact → Create contact with tags + Send review request
SHEET SETUP:
- Column A: Name
- Column B: Phone (with country code)
- Column C: Order ID
- Column D: Status (set to "Delivered" when order arrives)
BENEFITS:
- One review request per customer (not per order)
- No duplicate messages
- No sheet updates needed - CRM tracks everything
- Contacts synced to WhatsScale CRM
CUSTOMIZE:
- Edit review request message
- Add your Google/Trustpilot/Instagram review page link
- Connect to a scheduler to run daily or weekly
Built by WhatsScale. Questions? [email protected]
Trusted by thousands of fast-scaling organizations around the globe
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