Create Wix Answers tickets from new Chatfuel conversations
About
Every time a new message is sent within a specific block in Chatfuel, Make will automatically create a new Wix Answers ticket. This template allows you to connect a facebook messenger chatbot to your favorite customer support tool.
Apps Included
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A sample spreadsheet is here. You should make a copy of it before configuring the template.
The template is scheduled to run every 15 minutes. You can change this after you set up the template.
Create your own workflow
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Adds an agent reply or an internal note to a ticket.
Creates a ticket for a user.
Creates a new article and returns the newly created article.
Gets the information of a ticket by its ID.
Returns an article by ID per locale.
Listens for incoming messages from Chatfuel's JSON API plugin. The enclosing scenario has to be run once, in order for user attributes from Chatfuel to become visible and available for mapping.
Sends a response to the address from which a message was received.
Performs an arbitrary authorized API call.
Searches for articles that fulfill the search/filtering criteria.
FAQ