Add info about Tookan Agents to a Google Spreadsheets
Apps used in template
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Export a list of agents of a specified criterios in Tookan and import it in Google Sheets. The template uses this example spreadsheet.
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The Google Sheets module checks for matches between the sender’s email address and the list of client email addresses. If a match is found, the label client_mailbox
is added to the email. More information here.
When a Slack message is sent in a specified channel, the scenario checks the Google sheet with addresses. If it’s already there, it does nothing. But if it’s not there, the scenario adds the new email to the list. More information here.
Create your own workflow
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Creates a new conditional format rule at the given index. All subsequent rules' indexes are incremented.
Appends a new row to the bottom of the table.
Adds a new sheet.
Used to assign/reassign an unassigned/assigned task or an assigned task to the Agent.
Used to assign an agent to your task.
Used to auto-assign an unassigned/assigned task.
Used to block/unblock the Agent in your account.
Used to change the status of a task that has already been created to "canceled".
Clears a specified range of values from a spreadsheet.
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