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Create a new incident in SolarWinds Service Desk from a new email

Create a new incident in SolarWinds Service Desk from a new email

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This template regularly checks for new emails and uses the retrieved information to create new incidents in SolarWinds Service Desk.

The template is scheduled to run every 15 minutes. You can change the schedule after you set up the template by clicking on the clock icon on the first module.

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Email
Copy an Email

Copies an email or a draft into a selected folder.

Action
SolarWinds Service Desk
Create a Change

Creates a new change.

Action
SolarWinds Service Desk
Create a Contract

Creates a new contract.

Action
Email
Create a Draft

Creates and adds a new draft to a selected folder.

Action
SolarWinds Service Desk
Create a Hardware

Creates a new hardware.

Action
SolarWinds Service Desk
Create a Problem

Creates a new problem.

Action
SolarWinds Service Desk
Create a Release

Creates a new release.

Action
SolarWinds Service Desk
Create a Solution

Creates a new solution.

Action
SolarWinds Service Desk
Create a User

Creates a new user.

Action

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