Create a new incident in SolarWinds Service Desk from a new email

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Apps used in template

SolarWinds Service Desk

About

This template regularly checks for new emails and uses the retrieved information to create new incidents in SolarWinds Service Desk.

The template is scheduled to run every 15 minutes. You can change the schedule after you set up the template by clicking on the clock icon on the first module.

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Copy an Email

Copies an email or a draft into a selected folder.

Action

Create a Change

Creates a new change.

Action

Create a Contract

Creates a new contract.

Action

Create a Draft

Creates and adds a new draft to a selected folder.

Action

Create a Hardware

Creates a new hardware.

Action

Create a Problem

Creates a new problem.

Action

Create a Release

Creates a new release.

Action

Create a Solution

Creates a new solution.

Action

Create a User

Creates a new user.

Action

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