Send an email from new problems in SolarWinds Service Desk

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Apps used in template

SolarWinds Service Desk

About

This template regularly checks for new problems in SolarWinds Service Desk and sends the retrieved information via email.

The template is scheduled to run every 15 minutes. You can change the schedule after you set up the template by clicking on the clock icon on the first module.

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Save a Gmail email from a specific sender to Google Sheets as a new row

Use this template to save a Gmail message from a specific sender to your Google Sheets spreadsheet as a new row.

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Create a Gmail draft message from a new Google Sheets row

Use this template to create a Gmail draft message when a new row is added to your Google Sheets spreadsheet.

To work with the template's default settings, your Google Sheets spreadsheet should contain these columns: Email address, Subject of the email and Content of the email.

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Save a Gmail email to Google Sheets as a new row

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Save a Gmail email containing a specific phrase to Google Sheets as a new row

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Send a Gmail email from a new Google Sheets row

Use this template to send a Gmail message when a new row is added to your Google Sheets spreadsheet.

To work with the template's default settings, your Google Sheets spreadsheet should contain these columns: Email address, Subject of the email and Content of the email.

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Copy an Email

Copies an email or a draft into a selected folder.

Action

Create a Change

Creates a new change.

Action

Create a Contract

Creates a new contract.

Action

Create a Draft

Creates and adds a new draft to a selected folder.

Action

Create a Hardware

Creates a new hardware.

Action

Create a Problem

Creates a new problem.

Action

Create a Release

Creates a new release.

Action

Create a Solution

Creates a new solution.

Action

Create a User

Creates a new user.

Action

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