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Create a new problem in SolarWinds from a new response in Google Forms

Create a new problem in SolarWinds from a new response in Google Forms

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Every time a new response is entered in your Google Form, Make will automatically create a new problem in SolarWinds Service Desk.

Note that these fields are mandatory in SolarWinds so either your Google Form needs to collect them or you will need to use static values:

  1. Title
  2. State (this will likely use a static value set by you from within the template)
  3. Requester's Email Address

The Google Form responses need to be stored in a Google Sheet spreadsheet.

The sample spreadsheet is here. We strongly recommend to collect the same items in your form.

The template is scheduled to run every 15 minutes. You can change the schedule after you set up the template by clicking on the clock icon on the first module.

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Google Forms
Add a Response in Google Sheets

Appends a new response to the bottom of the Google Sheets table.

Action
SolarWinds Service Desk
Create a Change

Creates a new change.

Action
SolarWinds Service Desk
Create a Contract

Creates a new contract.

Action
Google Forms
Create a Form

Creates a new form.

Action
SolarWinds Service Desk
Create a Hardware

Creates a new hardware.

Action
SolarWinds Service Desk
Create a Problem

Creates a new problem.

Action
SolarWinds Service Desk
Create a Release

Creates a new release.

Action
SolarWinds Service Desk
Create a Solution

Creates a new solution.

Action
SolarWinds Service Desk
Create a User

Creates a new user.

Action

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