Create a new problem in Freshservice from a new response in Survey123
Create a new problem in Freshservice from a new response in Survey123
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About
Every time a new survey response is created in Survey123, a new problem will be created in Freshservice.
This template was created based on a survey with these questions:
- Full Name
- Phone number
- Describe your problem
You can use your own survey with different questions but you will need to update the mappings in the Freshservice module.
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Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Creates a new change.
Creates a new problem.
Creates a new release.
Creates a new requester.
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Deactivates a chosen requester.
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