Create recurring Zoho Desk tickets from Airtable

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Get this template

Apps used in template

Airtable

Flow Control

Zoho Desk

About

Use this template to automatically create recurring Zoho Desk tickets from Airtable. It can create tickets that are supposed to be created every day, week, or month.

The template works with the following Airtable base. For the weekly tickets, enter the name of the day (i.e. Monday, or Wednesday) the ticket should be created on to the 'Day' field. For the monthly ticket, enter the day of the month without the leading zero (i.e. 3, or 16).

You can get Department, Contact (i.e. Customer), and Agent (i.e. Assignee) ID in your Zoho Desk account after clicking on the particular Department, Customer, and Agent in the respective menu (Customers menu is visible at the top of your Zoho Desk page, for Department and Agent menu you have to click on the cogwheel in the upper-right corner of the page). The ID is a 17-digit number at the end of the URL.

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Add Comment

Add a comment to an object based on id for a particular module (tasks, tickets).

Action

Array aggregator

Aggregator

Close Tickets

Close one or more tickets by specifying the ticket ID(s) in a list.

Action

Create Object

Create an object based on a selected module (ex: create an account, create a contact, create a ticket ...).

Action

Create a Record

Creates a new record in Airtable.

Action

Delete Object

Delete a specified object based on id from a selected module (ex: delete an account, delete a contact, delete a ticket ...).

Action

Delete a Record

Deletes a record by its ID.

Action

Edit Spam Objects

Set or unset contacts/tickets as spam by specifying their ids into a list.

Action

Get Object

Returns only one object that has a specified id from a selected module (ex: a task, a ticket, an account ...).

Action

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