Assign backlog tickets to owners
Auto assign tickets on a schedule with an agent that reads each unassigned backlog item, applies your ticket assignment rules to pick the right owner, and moves it to active for cleaner backlog management.
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On a recurring schedule (every [schedule frequency, e.g. hourly/daily]), an AI agent reviews unassigned tickets in the backlog within [ticketing/project management system, e.g. Jira, Linear, ServiceNow], interprets the context of each one, and weighs it against team assignment criteria to identify the most appropriate owner. It assigns each ticket to that team member and moves its status from backlog to active in [ticketing/project management system, e.g. Jira, Linear, ServiceNow].
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Problem
Engineering and IT teams accumulate unassigned tickets in the backlog because team leads must manually scan submissions, interpret context, and decide on the right owner before work can begin. This creates delays in ticket pickup, uneven workload distribution across the team, and a backlog that never feels clean or actionable.
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Solution
On a recurring schedule, an AI agent reviews unassigned tickets in the project tracker backlog, interprets the context of each one, and weighs it against team assignment criteria to identify the most appropriate owner. It assigns each ticket to that team member and moves its status from backlog to active.
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Impact
The ticket backlog is continuously triaged and routed to the right owners without manual scanning, so work is picked up faster and distributed more evenly across the team.
Benefits
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Balanced workload distribution
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Shorter ticket wait times
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Reduced team lead overhead
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Fewer stale tickets
Who is this for?
Success stories
Adapt at speed with visual-first automation and AI
Make drives efficiencies, solves problems, and speeds innovation by breaking down silos across your business.
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