Route access requests to owners
Turn chat into a self service access request system by having AI interpret each request, find the owner of the app or resource in an internal registry, and route the request to them for approval.
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When an employee sends an access request in [chat platform], an AI agent interprets it, identifies the specific app or resource being requested even when described informally, and locates the appropriate owner from [internal registry, e.g. IT asset management system or directory]. The agent then routes the request to that owner via [chat platform] with the relevant context for approval.
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Problem
IT teams manually field a constant stream of access requests from employees, identifying the right tool or resource owner and connecting requester and owner for each request. This creates a bottleneck for IT, slows down employees waiting on access, and is impossible to sustain as the organization grows.
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Solution
When an employee sends an access request in team chat, an AI agent interprets it, identifies the specific app or resource being requested even when described informally, and locates the appropriate owner from an internal registry. The agent then routes the request to that owner with the relevant context for approval.
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Impact
Access requests are interpreted, routed to the right owner, and resolved through chat, removing the IT team as a manual middleman and getting employees to the resources they need faster.
Benefits
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Faster access provisioning
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Reduced IT bottleneck
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Fewer IT access tickets
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Increased employee productivity
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Success stories
Adapt at speed with visual-first automation and AI
Make drives efficiencies, solves problems, and speeds innovation by breaking down silos across your business.
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