Correct shipping addresses before orders ship
Run shipping address validation on every customer request, change shipping addresses on orders not yet picked, and alert the fulfillment team when a change arrives too late.
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When a customer submits the address change form in [address change form tool, e.g. website form, order status page], find the order in [order management system] by order ID and email address, then verify the new address with [address verification service]. If the order has not yet been picked and the address is valid, update the shipping address on the order in [order management system] and email the customer a confirmation through [customer email platform]. If the address is invalid, email the customer through [customer email platform] asking them to correct it. If the order has already been picked or shipped, post the request with the order details to the fulfillment team channel in [team chat platform, e.g. Slack, Microsoft Teams] and email the customer through [customer email platform] that the change could not be applied.
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Problem
Support teams handle address change requests by hand, looking up each order in the order management system, checking whether it has shipped, and retyping the new address. Requests wait in the queue while warehouses keep picking, so many arrive too late, parcels go to the old or a mistyped address, and deliveries fail or need costly reshipping.
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Solution
When a customer submits the address change form, the automation finds the order by order ID and email in the order management system and verifies the new address with an address verification service. If the order is not yet picked and the address is valid, it updates the shipping address and emails the customer a confirmation, and if the address is invalid, it asks the customer to correct it. If the order is already picked or shipped, it alerts the fulfillment team channel and tells the customer the change could not be applied.
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Impact
Address changes reach the order before it is picked, so parcels go to the right place the first time instead of failing delivery and coming back for costly reshipping.
Benefits
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Fewer failed deliveries
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Reduced reshipping costs
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Faster request resolution
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Lower support workload
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Adapt at speed with visual-first automation and AI
Make drives efficiencies, solves problems, and speeds innovation by breaking down silos across your business.
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