Product and Growth Operations Intern
Prague, Czechia
Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.
Our mission within the Product and Growth teams is to empower our customers by providing them with a platform that is intuitive, valuable, and impactful. To achieve this, we rely on a deep understanding of customer behavior and efficient internal processes.
As a Product and Growth Operations Intern, you will be a key internal partner, helping our teams scale their efforts by improving processes and providing data-driven insights. You’ll support the Product team in understanding customer needs and the Growth team in driving key metrics like activation and adoption. This internship will give you hands-on exposure to how a fast-growing SaaS company operates and uses data to make strategic decisions.
Responsibilities:
- Support Product Operations: Assist in collecting and synthesizing customer feedback from various channels (e.g., support, sales, community forums) to provide actionable insights to Product Managers.
- Analyze Growth Metrics: Monitor and analyze key growth funnels and metrics, such as user activation, feature adoption, and retention.
- Improve Internal Processes: Help document and optimize internal workflows for the Product and Growth teams, identifying bottlenecks and opportunities for automation.
- Build Dashboards & Reports: Assist in creating and maintaining dashboards and reports to track performance and communicate insights to stakeholders.
- Light Automation: Gain hands-on experience with the Make platform to build internal no-code automation workflows for data reporting, notifications, and other operational tasks.
Requirements:
- Currently pursuing a Bachelor's/Master's degree or equivalent or a new graduate within 12 months.
- Proactive, hands-on, and a quick learner with strong problem-solving and interpersonal skills.
- Passionate about operations, data, and emerging technology including, automation, and AI.
- Excellent verbal, written, and presentation skills. Adaptable to fast-paced environments.
- Fluent in English.
Nice to have:
- Familiarity with Make’s no-code automation platform.
- Curiosity to learn more about data analysis, process optimization, and using business intelligence (BI) tools.
- Familiarity with SQL or other data querying languages is a bonus.
- A strong willingness to learn is more important than meeting every single requirement, especially if you lack experience in a particular area mentioned.
What we offer:
- 🌎 Multinational team with 42 nationalities creating the future of automation
- 🍎 Notebook/Macbook and 34’’ curved monitor
- 🍍 Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
- 🥗 Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
- ⏰ Flexible working hours
- 🐕🦺 Company therapy pets (dog-friendly office)
- 🖨️ Company 3D printer
- 🏋️ Multisport Card
- 🥳 Parties, and company events
If this sounds like the right opportunity for you, we’d love to hear from you—apply today!
#careeratmake
What we stand for:
🤝 We roll together - We embrace different ideas to grow together and create powerful solutions.
🚀 Customer impact first - We empower our customers to succeed, aiming for sustainable impact.
⚽ Game on! - We're explorers at heart: play is our fuel and creativity has no limits.
For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.
At Make, we know that exceptional work comes from people who bring different perspectives and experiences. We build a place where everyone feels welcome, heard, and empowered to create, contribute, grow and make an impact. We encourage people of all backgrounds, identities, abilities, and experiences to apply. Our hiring decisions are based on your qualifications, skills, merit, and the needs of our business. We have zero tolerance for discrimination or harassment of any kind.