Connect Airtable and Zendesk integrations
Returns all newly created or updated records in a view (requires "Created Time" or "Last Modified Time" fields).
Triggers when a new response is submitted.
Adds tags or replaces existing tags of a ticket, user or organization.
Creates a group.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Creates a ticket comment.
Creates or updates an organization.
Creates or updates a drop-down ticket field option.
Creates a user.
Deletes a group.
Deletes an organization.
Deletes a user.
Retrieves a group.
Retrieves an organization.
Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Retrieves a ticket.
Retrieves a user.
Retrieves information related to a user's ticket, topics, subscriptions, etc.
Performs an arbitrary authorized API call.
Merges tickets into a single ticket.
Deletes a ticket permanently.
Removes a dropdown ticket field option.
Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Soft deletes a ticket.
Updates a group.
Updates an organization.
Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Updates a ticket. The update allows for adding a new comment too.
Updates a user.
Uploads attachments for future use in a ticket.
Retrieves all groups.
Retrieves all organizations.
Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.
Retrieves tickets that were soft deleted.
Lists the options of a ticket custom field.
Retrieves all tickets (except for archived or soft deleted tickets).
Retrieves comments on a ticket.
Retrieves all users or a group's users or an organization's users.
Retrieves any kind of object matching your query.
Searches for an organization that matches the specified criteria.
Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.
Searches for a user that matches the specified criteria.
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Build your Airtable and Zendesk integrations.
Connect Airtable as a trigger to Zendesk as an action using Make to automate and enhance business processes. Airtable can initiate workflows by tracking tasks, while Zendesk manages customer queries. This integration enables real-time, data-driven decisions, optimizing both backend and customer interactions. Use Airtable to start processes and Zendesk to execute service tasks, creating effective, automated workflows tailored to your needs.
Adds tags or replaces existing tags of a ticket, user or organization.
Сreates multiple records.
Deletes multiple records.
Updates multiple existing records.
Upserts multiple records.
Creates a group.
Creates a new record in Airtable.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Popular Airtable and Zendesk workflows.
Increase your productivity with popular Airtable and Zendesk integrations! Automate ticket tracking, organize data, and sync in real time using Make.
Search Zendesk tickets for specific keywords and add them to Airtable
When new tickets are received in Zendesk, Make searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research. Please copy and use this [Airtable template](https://airtable.com/shrLyBQGznIyULxQ4/tblYkNeodmaWk5XQH/viwDQwaO0agxTKFng?blocks=hide/xxx) for the scenario to work without further settings.
TRY IT ->Create social media posts from a blog using ChatGPT 1/2
Effortlessly convert your blog content into engaging social media posts using ChatGPT- boost your online engagement, drive traffic, and grow your readership effortlessly. [Scenario 2/2](https://www.make.com/en/hq/template/10695-create-social-media-posts-from-a-published-blog-using-chatgpt-2-2)
TRY IT ->Send data from Google Sheets to Airtable
With our smooth integration, you can easily transfer data between Google Sheets and Airtable, allowing for improved organization and data management across both platforms.
TRY IT ->Automate responses to business emails with ChatGPT and Airtable
Discover our innovative solution to automate responses to business emails, streamlining communication, increasing productivity, and enhancing customer satisfaction. The responses are saved as drafts for you to review before sending it. The scenario uses this [Airtable template.](https://airtable.com/shrQDuIeoPN4HFMxX)
TRY IT ->Send messages to Anthropic Claude and update records in Airtable based on new triggers
Watch your Airtable for new records and send them to Anthropic Claude then update Airtable records, streamlining AI and data management across platforms.
TRY IT ->Generate chat completions from Airtable records using Perplexity AI and ChatGPT
Automatically generate chat completions from Airtable records using Perplexity AI and ChatGPT, then update Airtable with results. Streamline data processing and communication.
TRY IT ->Create and update Airtable records using a custom webhook and Perplexity completion
Streamline Airtable record management by triggering updates via a custom webhook and Perplexity AI. Automate data retrieval and modification with this powerful integration.
TRY IT ->Search and create records in Airtable with data from Browse AI
Instantly search and create Airtable records using iterated data when a task finishes in Browse AI.
TRY IT ->Update Airtable records and upload resources to Cloudinary using a custom webhook
Automatically update Airtable records and upload resources to Cloudinary using a custom webhook. Streamline data management and media storage effortlessly.
TRY IT ->
How to setup Airtable and Zendesk in 5 easy steps
Decide how to connect Airtable
Choose between using OAuth or a Personal Access Token to establish a connection with Airtable on the Make platform.
Set up Airtable connection with OAuth
Use the OAuth method in Make by granting access to connect Airtable in a secure manner.
Use a personal access token for Airtable
Generate an access token in Airtable, then enter it in Make to create a connection.
Prepare Zendesk for connection
Create a custom application in Zendesk to enable connection with Make.
Input Zendesk connection details
Provide Zendesk details such as your domain in Make to finalize the connection.
Enable automation: Integrate Airtable and Zendesk seamlessly
Integrate Airtable and Zendesk to automate ticket monitoring, improve data organization, strengthen market research, and ensure real-time data sync using Make for refined workflows.
Automatically search and monitor Zendesk tickets for relevant keywords for effective tracking.
Organize and store important ticket information in Airtable for better management.
Gather insightful data from Zendesk tickets in Airtable to strengthen market research efforts.
Integrate workflow tasks between Zendesk and Airtable without manual intervention using Make.
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