Connect Freshdesk and Freshservice integrations
Connect Freshdesk and Freshservice with any of your favorite apps in just a few clicks. Design, build, and automate anything for your work by integrating apps like Freshdesk and Freshservice to create visual automated workflows. Choose from thousands of ready-made apps or use our no-code toolkit to connect to apps not yet in our library.
Triggers when a contact is created or updated.
Triggers when an event occurs to a ticket.
Triggers when a ticket is created or updated.
Creates a new change.
Creates a new problem.
Creates a new release.
Creates a new requester.
Creates a new task on one of 4 modules.
Creates a new ticket.
Creates a new time entry on one of 4 modules.
Deactivates a chosen requester.
Deletes a chosen change.
Deletes a chosen problem.
Deletes a chosen release.
Deletes a chosen task from one of 4 modules.
Deletes a chosen ticket.
Deletes a chosen time entry from one of 4 modules.
Forgets a chosen requester.
Retrieves a single change.
Retrieves a single asset.
Retrieves a single problem.
Retrieves a single release.
Retrieves a single requester.
Retrieves a single task on one of 4 modules.
Retrieves a single ticket.
Retrieves a single time entry on one of 4 modules.
Performs an arbitrary authorized API call.
Starts or stops a timer on one of 4 modules.
Updates a change.
Updates a problem.
Updates a release.
Updates a requester.
Updates a task on one of 4 modules.
Updates a ticket.
Updates a time entry on one of 4 modules.
Retrieves a list of all problems.
Retrieves a list of all releases.
Retrives a list of all tasks from one of 4 modules.
Retrieves a list of all time entries from one of 4 modules.
Searches for assets or lists them all.
Searches for changes or lists them all.
Searches for requesters or lists them all.
Searches for tickets or lists them all.
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Build your Freshdesk and Freshservice integrations.
Create custom Freshdesk and Freshservice workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Creates a new change.
Creates a new company.
Creates a new contact.
Creates a new forum.
Creates a new forum category.
Creates a new forum topic.
Create a new note to a specified ticket.
Creates a new problem.
Creates a new release.
Popular Freshdesk and Freshservice workflows.
Looking to get more out of Freshdesk and Freshservice? With Make you can visually integrate Freshdesk and Freshservice into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.
[AI Tools 101] AI email classification with Gmail, ChatGPT, and Freshdesk
In this [AI Tools 101](https://www.youtube.com/watch?v=AJ5Hiwo75hA&list=PLrED3I754LhmTtlldfGklaEMh-ZaCa3EK&index=6&ab_channel=Make) course template, learn how to automate email classification using AI. Integrate Gmail, ChatGPT, and Freshdesk to categorize emails based on sentiment, automatically creating tickets for positive, negative, and neutral feedback. Improve your customer support efficiency effortlessly.
TRY IT ->Automatically start the onboarding process once a field is ticked in Airtable
This template is the third part of this [template](https://www.Make.com/en/integration/8780-invite-a-suitable-candidate-to-an-interview-or-send-them-a-rejection-email-automatically) and uses the same [Airtable Base](https://airtable.com/shreyrZhKjcNhvBAu/tblnSFapeaV6Jq9vg/viwEnqdCbaeEob0ZS?blocks=hide). This automation watches the 'Signed contract received' field. If ticked, the onboarding process starts by creating an employee in BambooHR, creating an IT service ticket in Freshdesk to request resources and login credentials and emails a Calendly link for the employee to book a timeslot for an induction/training.
TRY IT ->Create Microsoft 365 Calendar events from updated Freshdesk tickets
Use this template to automatically create Microsoft 365 Calendar events when a due date(time) is added to a Freshdesk ticket. The template also updates existing events if the due date(time) changes.
TRY IT ->Create a new problem in Freshservice from a new response in Survey123
Every time a new survey response is created in Survey123, a new problem will be created in Freshservice. This template was created based on a survey with these questions: 1) Full Name 2) Email 3) Phone number 4) Describe your problem You can use your own survey with different questions but you will need to update the mappings in the Freshservice module.
TRY IT ->Create Freshdesk tickets for negative Judge.me reviews
Every time a negative review is added to your Judge.me, Make will automatically create a Freshdesk ticket out of it.
TRY IT ->Create a new problem in Freshservice from a new feature in ArcGIS Field Maps
Every time a new feature is created in ArcGIS Field Maps, a new problem will be created in Freshservice. Note that the template works with a sample Debris map described in [this article.](https://www.esri.com/arcgis-blog/products/field-maps/field-mobility/automate-email-notifications-for-field-updates/)
TRY IT ->Create a ticket in Freshdesk, create a task in ClickUp and create a contact in HubSpot from a new Typeform form response
Every time a new Typeform form response is submitted, a new ticket will be instantly created in Freshdesk, a new task will be created in ClickUp and a new contact will be created in HubSpot.
TRY IT ->Create a new alert in SIGNL4 from a new ticket in Freshservice
This template periodically checks for new tickets in Freshservice and uses the retrieved information to create a new alert in SIGNL4. The template is scheduled to run every 15 minutes. You can change the schedule after you set up the template by clicking on the clock icon on the first module.
TRY IT ->
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