Connect Freshdesk and Slack integrations
Triggers when a contact is created or updated.
Triggers when an event occurs to a ticket.
Triggers when a ticket is created or updated.
Adds a reaction to an item.
Adds a star to a channel.
Archives a channel.
Completes a reminder.
Creates a channel.
Creates a message.
Creates a reminder.
Creates a text file.
Deletes a file.
Removes a message.
Removes a reminder.
Downloads a file.
Returns details about a channel.
Returns details about a file.
Returns a message with a given ID from a specified private channel.
Returns a message with a given ID from a specified public channel.
Returns details about a reminder.
Returns details about a member of a workspace.
Invites 1-30 users to a public or private channel.
Joints to an existing channel.
Removes a user from a channel.
Leaves a channel.
Performs an arbitrary authorized API call.
Pins a message to a channel.
Removes a reaction.
Removes a star from a channel.
Removes a saved item.
Adds an Item to saved items.
Update a user's current status.
Changes the purpose of a channel.
Changes the topic of a channel.
Unarchives a channel.
Unpins a message from a channel.
Updates a message.
Creates or uploads a file.
Returns a list of channels in a workspace.
Returns a list of files within a team.
Retrieves members of a channel.
Returns reactions a user made.
List all reminders created by or for a given user.
Retrieves a thread of messages posted to a conversation.
Returns a list of all users in a workspace.
Returns messages matching a search query.
Retrieves a single user by looking them up by their registered email address.
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Build your Freshdesk and Slack integrations.
Integrate Freshdesk as a trigger and Slack as an action with the Make automation platform for optimized business workflows. Use Freshdesk to trigger updates on ticket activities, which automatically notify your team via Slack. This integration ensures real-time alerts about customer issues, improving response times and enhancing collaboration. Optimize communication and service quality by setting Freshdesk to trigger Slack notifications, facilitating better team productivity and efficient customer support.
Adds a reaction to an item.
Adds a star to a channel.
Archives a channel.
Completes a reminder.
Creates a channel.
Creates a new company.
Creates a new contact.
Creates a new forum.
Creates a new forum category.
Popular Freshdesk and Slack workflows.
Discover how integrating Freshdesk with Slack through the Make platform improves communication, boosts responsiveness, and enhances team collaboration.
Create Freshdesk responses from new Slack messages
Every time a new message is posted to a Slack channel being watched, Make will automatically reply to a selected Freshdesk ticket.
TRY IT ->Summarize emails with Gmail and OpenAI then send it on Slack
Leverage OpenAI technology to simplify email content, enabling quick overviews and easy sharing with your team on Slack for better communication and improved productivity.
TRY IT ->Share data added to a Google Sheet as Slack messages
Receive instant Slack notifications for every new Google Sheets row.
TRY IT ->Send Slack messages for new Gmail emails matching specified criteria
Every time you receive a Gmail email matching specified criteria Make will automatically post it on Slack.
TRY IT ->Create a transcription of Slack group messages and save them to Airtable
Automatically transcribe Slack group messages and save them to Airtable. Capture conversations, download files, and create transcriptions for organized record-keeping.
TRY IT ->Fetch new articles and send updates to Slack using OpenAI and HTML conversion
Automatically fetch new articles via RSS, convert HTML to text, generate summaries with OpenAI, and send updates to Slack for instant notifications.
TRY IT ->Search and update Airtable records while sending notifications to Slack
Automatically search and update Airtable records, then send notifications to Slack. Streamline your workflow with Airtable and Slack integration.
TRY IT ->Send new email notifications with attachments to Slack and upload files via FTP
Automatically notify your Slack channel of new emails with attachments and upload files to FTP. Streamline communication and file management with email, Slack, and FTP integration.
TRY IT ->Create a new row in Google Sheets for every new lead from Facebook Lead Ads and send a message to Slack
Automatically log new Facebook Lead Ads leads in Google Sheets and notify your team via Slack. Streamline lead management and team communication effortlessly.
TRY IT ->
How to setup Freshdesk and Slack in 5 easy steps
Access your Freshdesk account
Start by logging into your Freshdesk account to gather the details needed for connecting it with Make.
Find and use your Freshdesk API key
Go to your Freshdesk Profile Settings to find and copy your API key, which you will need for the connection.
Connect Freshdesk to Make
In Make, add a Freshdesk module to your scenario and input your Freshdesk API key and company name to establish the connection.
Authenticate Slack in Make
Log into your Make account and initiate the Slack connection by choosing whether you want a user or bot setup and following the provided prompts.
Complete and verify connections
Ensure both Freshdesk and Slack are connected to Make by saving your settings and confirming everything is functioning correctly.
Maximize efficiency and collaboration by integrating Freshdesk and Slack
Integrating Freshdesk and Slack connects ticket updates with communication, facilitates quick responses from Slack to tickets, and reduces manual data transfers.
Automatically update Freshdesk tickets with relevant Slack discussions to keep all team communication in one place.
Enable swift customer support by transforming Slack messages into ticket responses quickly.
Reduce the manual effort needed to copy information between Slack and Freshdesk, saving time.
Facilitate better cross-platform collaboration by linking Slack conversations to customer support actions in Freshdesk.
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