Connect Freshdesk and Userback integrations
Connect Freshdesk and Userback with any of your favorite apps in just a few clicks. Design, build, and automate anything for your work by integrating apps like Freshdesk and Userback to create visual automated workflows. Choose from thousands of ready-made apps or use our no-code toolkit to connect to apps not yet in our library.
Triggers when a contact is created or updated.
Triggers when an event occurs to a ticket.
Triggers when a ticket is created or updated.
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Build your Freshdesk and Userback integrations.
Create custom Freshdesk and Userback workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Creates a new company.
Creates a new contact.
Creates a new forum.
Creates a new forum category.
Creates a new forum topic.
Create a new note to a specified ticket.
Creates a new reply to a specified ticket.
Creates a new ticket. Note that ticket creation is done only from the perspective of the agent (custom fields that are required for agents should be filled in, etc.).
Creates a new outbound email.
Popular Freshdesk and Userback workflows.
Looking to get more out of Freshdesk and Userback? With Make you can visually integrate Freshdesk and Userback into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.
[AI Tools 101] AI email classification with Gmail, ChatGPT, and Freshdesk
In this [AI Tools 101](https://www.youtube.com/watch?v=AJ5Hiwo75hA&list=PLrED3I754LhmTtlldfGklaEMh-ZaCa3EK&index=6&ab_channel=Make) course template, learn how to automate email classification using AI. Integrate Gmail, ChatGPT, and Freshdesk to categorize emails based on sentiment, automatically creating tickets for positive, negative, and neutral feedback. Improve your customer support efficiency effortlessly.
TRY IT ->Automatically start the onboarding process once a field is ticked in Airtable
This template is the third part of this [template](https://www.Make.com/en/integration/8780-invite-a-suitable-candidate-to-an-interview-or-send-them-a-rejection-email-automatically) and uses the same [Airtable Base](https://airtable.com/shreyrZhKjcNhvBAu/tblnSFapeaV6Jq9vg/viwEnqdCbaeEob0ZS?blocks=hide). This automation watches the 'Signed contract received' field. If ticked, the onboarding process starts by creating an employee in BambooHR, creating an IT service ticket in Freshdesk to request resources and login credentials and emails a Calendly link for the employee to book a timeslot for an induction/training.
TRY IT ->Create Microsoft 365 Calendar events from updated Freshdesk tickets
Use this template to automatically create Microsoft 365 Calendar events when a due date(time) is added to a Freshdesk ticket. The template also updates existing events if the due date(time) changes.
TRY IT ->Create Freshdesk tickets for negative Judge.me reviews
Every time a negative review is added to your Judge.me, Make will automatically create a Freshdesk ticket out of it.
TRY IT ->Create a ticket in Freshdesk, create a task in ClickUp and create a contact in HubSpot from a new Typeform form response
Every time a new Typeform form response is submitted, a new ticket will be instantly created in Freshdesk, a new task will be created in ClickUp and a new contact will be created in HubSpot.
TRY IT ->Send Discord messages for new Userback feedback
Every time there is a new feedback sent via Userback, Make will automatically post a message in Discord.
TRY IT ->Create Evernote notes for new Userback feedback
Every time there is a new feedback sent via Userback, Make will automatically create a new note in Evernote.
TRY IT ->Create new notes in Productboard from new Userback feedback
Every time a new feedback is received via Userback, Make will automatically create a new note in Productboard.
TRY IT ->
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