Connect Google Sheets and Zendesk integrations
Connect Google Sheets and Zendesk using Make to trigger real-time workflows, optimize data management, and elevate customer support.
Receives data from the MAKE_FUNCTION or INTEGROMAT functions used in a sheet. Please note, the Sheets Add-On is required.
Triggers when a cell is updated. Watches only changes made in Google Sheet app. Sheets Add-On required.
Triggers when a new row is added.
Adds tags or replaces existing tags of a ticket, user or organization.
Creates a group.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Creates a ticket comment.
Creates or updates an organization.
Creates or updates a drop-down ticket field option.
Creates a user.
Deletes a group.
Deletes an organization.
Deletes a user.
Retrieves a group.
Retrieves an organization.
Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Retrieves a ticket.
Retrieves a user.
Retrieves information related to a user's ticket, topics, subscriptions, etc.
Performs an arbitrary authorized API call.
Merges tickets into a single ticket.
Deletes a ticket permanently.
Removes a dropdown ticket field option.
Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Soft deletes a ticket.
Updates a group.
Updates an organization.
Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Updates a ticket. The update allows for adding a new comment too.
Updates a user.
Uploads attachments for future use in a ticket.
Retrieves all groups.
Retrieves all organizations.
Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.
Retrieves tickets that were soft deleted.
Lists the options of a ticket custom field.
Retrieves all tickets (except for archived or soft deleted tickets).
Retrieves comments on a ticket.
Retrieves all users or a group's users or an organization's users.
Retrieves any kind of object matching your query.
Searches for an organization that matches the specified criteria.
Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.
Searches for a user that matches the specified criteria.
Trusted by thousands of fast-scaling organizations around the globe
Automate your work. Build something new.
Just drag and drop apps to automate existing workflows or build new complex processes. Solve problems across all areas and teams.
Build your Google Sheets and Zendesk integrations.
Integrate Google Sheets and Zendesk using Make by setting Google Sheets as a trigger and Zendesk as an action. Google Sheets can initiate automated workflows when new data is added or updated in a spreadsheet. This triggers actions in Zendesk, such as creating or updating support tickets. The integration improves operations by ensuring real-time updates and enhancing data management and customer support efficiency. Use Make to customize this integration, automate tasks, and improve productivity.
Creates a new conditional format rule at the given index. All subsequent rules' indexes are incremented.
Appends a new row to the bottom of the table.
Adds a new sheet.
Adds tags or replaces existing tags of a ticket, user or organization.
Appends multiple rows to the bottom of the table.
Updates multiple rows.
Clears a specified range of values from a spreadsheet.
Clears a specific cell.
Clears values from a specific row.
Popular Google Sheets and Zendesk workflows.
Integrate Google Sheets with Zendesk for automated data management. Improve efficiency, access real-time updates, and centralize ticket info now!
How to setup Google Sheets and Zendesk in 5 easy steps
Log into Make
Begin by signing into your Make account to set up your application connections.
Add Google Sheets to your workflow
Include a Google Sheets module in your Make workflow to initiate the connection.
Connect Google Sheets
Connect Google Sheets to Make by signing into your Google account when prompted.
Prepare Zendesk
In Zendesk, generate a custom application to enable API access for external connections.
Link Zendesk and Make
In Make, use your Zendesk details to connect and enable the data flow between applications.
Maximize efficiency: integrate Google Sheets with Zendesk for automation
Integrate Google Sheets and Zendesk to automate data entry, improve ticket management, improve workflow efficiency, centralize data organization, and provide real-time updates for optimal productivity.
Automatically enter Zendesk ticket data into Google Sheets, eliminating manual input tasks and reducing errors.
Search Zendesk tickets and organize relevant data in Google Sheets for streamlined management and tracking.
Save time by automating the transfer of ticket information from Zendesk to Google Sheets, optimizing productivity.
Keep Zendesk ticket data centralized in Google Sheets for easy access and analysis across teams.
FAQ
Integrating Google Sheets with Make allows you to automate repetitive tasks and connect it with hundreds of other applications such as Shopify, Discord, WooCommerce, and more. This integration can simplify your workflow, reduce manual errors, and improve efficiency by automating data transfers and updates.
Integrating Zendesk with Make improves your customer support capabilities by automating ticket management and organizing communication. It allows for connection with other apps, ensuring all customer interactions and support requests are effectively managed and tracked across various platforms.
Users might initially find it complex to set up integrations due to the vast number of available applications. However, Make provides a user-friendly interface and extensive documentation to guide users through the process. Additionally, their support team is available to assist with any specific challenges encountered during setup.
Make allows you to create custom workflows that link Google Sheets and Zendesk, such as automatically updating a Google Sheet when a new Zendesk ticket is created or updating client records. This capability ensures that data is consistently synchronized across support and operational platforms, providing comprehensive insights and improving decision-making.
A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.
Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.
How it works
Traditional no-code iPaaS platforms are linear and non-intuitive. Make allows you to visually create, build, and automate without limits.
Trusted by 350,000+ customers
"Make really helped us to scale our operations, take the friction out of our processes, reduce costs, and relieved our support team. It is difficult to not become a fan."
Philipp Weidenbach
Head of Operations at Teleclinic
"Make drives unprecedented efficiency within our business in ways we never imagined. It’s having an extra employee (or 10) for a fraction of the cost."
Cayden Phipps
COO at Shop Accelerator Martech
"The simplicity, flexibility and ability to build real complex automations without any knowledge of programming makes it the best thing since sliced bread."
Erkki Markus
Product Owner at Smaily
"True citizen development in the entire company. Make is present in every department, empowering the company to offer a unique customer experience."
Andreas Stryz
CTO & Co-founder at FINN
"I can't count the number of hours I've saved by using Make. Every single day is simpler because of Make's automation."
Kimberly D
Owner of Media Production