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Twilio
Zendesk

Twilio and Zendesk integrations

Connecting Twilio and Zendesk on Make
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Connect Twilio and Zendesk with any of your favorite apps in just a few clicks. Design, build, and automate anything for your work by integrating apps like Twilio and Zendesk to create visual automated workflows. Choose from thousands of ready-made apps or use our no-code toolkit to connect to apps not yet in our library.

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Twilio

Build your Twilio and Zendesk integrations.

Create custom Twilio and Zendesk workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Zendesk
Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Action
Twilio
Create a Call

Calls a specified phone number and executes specified instructions.

Action
Zendesk
Create a Group

Creates a group.

Action
Twilio
Create a Message

Sends a message.

Action
Zendesk
Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Action
Zendesk
Create a Ticket

Creates a ticket.

Action
Zendesk
Create a Ticket Comment

Creates a ticket comment.

Action
Twilio
Create an Execution

Creates a new execution.

Action
Zendesk
Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Action

Popular Twilio and Zendesk workflows.

Looking to get more out of Twilio and Zendesk? With Make you can visually integrate Twilio and Zendesk into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.

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