Connect Tools and Zendesk integrations
Connect Tools and Zendesk with any of your favorite apps in just a few clicks. Design, build, and automate anything for your work by integrating apps like Tools and Zendesk to create visual automated workflows. Choose from thousands of ready-made apps or use our no-code toolkit to connect to apps not yet in our library.
Generates bundles with their own structure.
Adds tags or replaces existing tags of a ticket, user or organization.
Creates a group.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Creates a ticket comment.
Creates or updates an organization.
Creates or updates a drop-down ticket field option.
Creates a user.
Deletes a group.
Deletes an organization.
Deletes a user.
Retrieves a group.
Retrieves an organization.
Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Retrieves a ticket.
Retrieves a user.
Retrieves information related to a user's ticket, topics, subscriptions, etc.
Performs an arbitrary authorized API call.
Merges tickets into a single ticket.
Deletes a ticket permanently.
Removes a dropdown ticket field option.
Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Soft deletes a ticket.
Updates a group.
Updates an organization.
Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Updates a ticket. The update allows for adding a new comment too.
Updates a user.
Uploads attachments for future use in a ticket.
Retrieves all groups.
Retrieves all organizations.
Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.
Retrieves tickets that were soft deleted.
Lists the options of a ticket custom field.
Retrieves all tickets (except for archived or soft deleted tickets).
Retrieves comments on a ticket.
Retrieves all users or a group's users or an organization's users.
Retrieves any kind of object matching your query.
Searches for an organization that matches the specified criteria.
Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.
Searches for a user that matches the specified criteria.
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Build your Tools and Zendesk integrations.
Create custom Tools and Zendesk workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Adds tags or replaces existing tags of a ticket, user or organization.
Generates bundles with their own structure.
Composes a string for easier mapping of scenarios.
Converts a text from one codepage to another.
Creates a group.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Creates a ticket comment.
Creates or updates a drop-down ticket field option.
Popular Tools and Zendesk workflows.
Looking to get more out of Tools and Zendesk? With Make you can visually integrate Tools and Zendesk into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.
Categorize support tickets with ChatGPT and allocate based on agent expertise
Boost your customer support experience by reducing response time using ChatGPT! Categorize tickets seamlessly, allocate them to agents with relevant expertise, and revamp your customer care efficiency.
TRY IT ->Send Email to customers who created more than 2 Zendesk tickets in 30 days
Use this template to automatically send an email message to customers who create more than two tickets in the last 30 days to ensure the issues they have been experiencing are resolved. The template is set to run every day at 10:00. You can change it by clicking the watch icon on the first module.
TRY IT ->Create a ticket metric in Databox with the number of Zendesk tickets created each day
Use this template to automatically create a ticket metric in Databox with the number of Zendesk tickets created each day. This template will process all your existing tickets. We recommend running this template once and then using [this template](https://www.Make.com/en/integration/8845-update-the-ticket-metric-in-databox-with-the-number-of-zendesk-tickets-created-on-the-previous-day) to update the metric each day.
TRY IT ->Create various metrics in Databox from solved/closed Zendesk tickets data
Use this template to automatically create and update Databox metrics when Zendesk tickets are closed/solved. The template will create two metrics - 'Closed Tickets' and 'Resolution Time', and two dimensions - 'Type' of the ticket and ticket 'Priority'.
TRY IT ->Update the ticket metric in Databox with the number of Zendesk tickets created on the previous day
Use this template to automatically update a ticket metric in Databox with the number of Zendesk tickets created on the previous day. This scenario is scheduled to run every day at 10:00. You can change it by clicking on the clock icon on the first module (you can change the time, but please don't change the frequency if you want the scenario to work properly). If you want to update the metric with all your existing tickets at once, please use [this template](https://www.Make.com/en/integration/8844-create-a-ticket-metric-in-databox-with-the-number-of-zendesk-tickets-created-each-day). Then you can use this template to update the metric regularly.
TRY IT ->Search Zendesk tickets for specific keywords and add them to Airtable
When new tickets are received in Zendesk, Make searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research. Please copy and use this [Airtable template](https://airtable.com/shrLyBQGznIyULxQ4/tblYkNeodmaWk5XQH/viwDQwaO0agxTKFng?blocks=hide/xxx) for the scenario to work without further settings.
TRY IT ->Send report about tickets for each user in Zendesk for the previous month to Slack
On every first day in a month, the report with numbers of tickets for every user in Zendesk is sent to Slack.
TRY IT ->Find YouTube videos in a channel, summarize with ChatGPT, and email results
Discover YouTube videos within a specific channel, get concise summaries with ChatGPT, and receive the results via email. This streamlined process ensures you quickly access valuable information in an easy and informative format, enhancing your productivity and decision-making.
TRY IT ->Sync Facebook Ads data to Google Sheets
Simplify your marketing analytics workflow with our automated solution that transfers your Facebook Ads data to Google Sheets daily. Gain a consolidated view of your campaigns' performance and budget allocations every morning at 8:00 AM, using the previous day's data. Customizable scheduling is available to fit your reporting routine—adjust the time settings in the first module with a click.
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