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Connect Vapi and Zendesk integrations

Connect Vapi and Zendesk with any of your favorite apps in just a few clicks. Design, build, and automate anything for your work by integrating apps like Vapi and Zendesk to create visual automated workflows. Choose from thousands of ready-made apps or use our no-code toolkit to connect to apps not yet in our library.

Action
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Vapi

Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.

Vapi

Creates an outbound phone call to twilio or vonage number added on your dashboard.

Vapi

Creates a new voice assistant with a specified configuration (name, voice, model, etc.).

Vapi

Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.

Vapi

Creates a group of assistants (a squad) where the first available assistant responds to a call.

Vapi

Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).

Vapi

Sets up a conversation workflow made of nodes (conversation and tool nodes) and conditional edges.

Vapi

Deletes a specific assistant by ID.

Vapi

Deletes call metadata and logs for a particular conversation.

Vapi

Permanently deletes a workflow by its ID.

Vapi

Retrieves information about a specific squad, including its members.

Vapi

Fetches the details of a tool, such as its configuration and endpoint.

Vapi

Returns the complete definition of a workflow, including all nodes and transitions.

Vapi

Performs an arbitrary authorized API call.

Vapi

Sends a message from the VAPI server to the client app. Often used to trigger UI changes or sync data.

Vapi

Updates the configuration of an existing assistant.

Vapi

Allows updates to a specific call session (e.g., tagging, note-taking).

Vapi

Updates members or configuration of a squad.

Vapi

Modifies an existing tool's logic or structure.

Vapi

Applies updates to an existing workflow (e.g., new nodes, changed prompts).

Vapi
Zendesk
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Action
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Zendesk

Adds tags or replaces existing tags of a ticket, user or organization.

Zendesk

Creates a group.

Zendesk

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Creates a ticket.

Zendesk

Creates a ticket comment.

Zendesk

Creates or updates an organization.

Zendesk

Creates or updates a drop-down ticket field option.

Zendesk

Creates a user.

Zendesk

Deletes a group.

Zendesk

Deletes an organization.

Zendesk

Deletes a user.

Zendesk

Retrieves a group.

Zendesk

Retrieves an organization.

Zendesk

Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Retrieves a ticket.

Zendesk

Retrieves a user.

Zendesk

Retrieves information related to a user's ticket, topics, subscriptions, etc.

Zendesk

Performs an arbitrary authorized API call.

Zendesk

Merges tickets into a single ticket.

Zendesk

Deletes a ticket permanently.

Zendesk

Removes a dropdown ticket field option.

Zendesk

Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Soft deletes a ticket.

Zendesk

Updates a group.

Zendesk

Updates an organization.

Zendesk

Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Updates a ticket. The update allows for adding a new comment too.

Zendesk

Updates a user.

Zendesk

Uploads attachments for future use in a ticket.

Zendesk

Retrieves all groups.

Zendesk

Retrieves all organizations.

Zendesk

Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.

Zendesk

Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.

Zendesk

Retrieves tickets that were soft deleted.

Zendesk

Lists the options of a ticket custom field.

Zendesk

Retrieves all tickets (except for archived or soft deleted tickets).

Zendesk

Retrieves comments on a ticket.

Zendesk

Retrieves all users or a group's users or an organization's users.

Zendesk

Retrieves any kind of object matching your query.

Zendesk

Searches for an organization that matches the specified criteria.

Zendesk

Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.

Zendesk

Searches for a user that matches the specified criteria.

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Build your Vapi and Zendesk integrations.

Create custom Vapi and Zendesk workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Zendesk
Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Action
Vapi
Client Message

Sends a client-generated event or object to the VAPI platform. Commonly used for live updates or user actions.

Action
Vapi
Create Assistant

Creates a new voice assistant with a specified configuration (name, voice, model, etc.).

Action
Vapi
Create Call

Starts a new call session using an assistant or a squad. Often used to simulate or initiate interactions.

Action
Vapi
Create Squad

Creates a group of assistants (a squad) where the first available assistant responds to a call.

Action
Vapi
Create Tool

Defines a new tool that can be invoked by an assistant (e.g., API calls, function tools, DTMF).

Action
Vapi
Create Workflow

Sets up a conversation workflow made of nodes (conversation and tool nodes) and conditional edges.

Action
Zendesk
Create a Group

Creates a group.

Action
Zendesk
Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Action

Popular Vapi and Zendesk workflows.

Looking to get more out of Vapi and Zendesk? With Make you can visually integrate Vapi and Zendesk into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.

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