How Ascent Media automated complexity and achieved 500% efficiency gains with Make

Discover how Ascent Media used Make to eliminate manual workflows, boost efficiency by 500%, and transform everyday life. 

• Industry: Social media marketing

• Use cases: Workflow automation, client onboarding, cross-platform integration

• Country: Germany

• Apps used: ClickUp, Typeform, Google Workspace Admin

Ascent Media is a Munich-based social media agency focused on helping brands scale with tailor-made solutions, including automation. 

CEO Philippe Sünram shares how Make helped the company solve internal complexity, save time, and deliver a smoother client experience across the board. He says:

“We use Make pretty much for everything we do internally and externally.”

The challenges

As a fast-growing modern business, Ascent Media was facing operational chaos caused by disconnected systems and time-consuming manual processes.

• Tools and systems were disjointed and transferring data between them was laborious and time consuming

• Most workflows were carried out manually which was a major drain on staff resources

• The team had tried other automation tools which failed to solve the issues

Philippe says: 

“We were struggling to get different systems to work with each other. We tried to automate with other platforms but we quickly ran into issues. Then we discovered Make.”

The solution

With access to Make’s 2,200+ apps and thousands of free workflow automation templates, Ascent Media has been able to seamlessly connect tools and build advanced workflows that have transformed how the business operates. 

Unlike other platforms, Make offers a unique drag-and-drop interface, so anyone can create powerful automations without using code. This was a breath of fresh air for the Ascent team. 

Their client onboarding process, which used to require a full-time employee to manage, has been completely automated – saving money and time, as well as ensuring efficiency. 

Multiple departments are now connected through integrated workflows and complex automations have been visualized, mapped, and put into action with ease. 

Philippe says: 

“Basically, Make made it way easier to interconnect all the things. The visual interface helped a lot. It has saved a lot of costs and actually made everything more robust as well.”

The results

Make helped Ascent Media break free from manual processes and unlock serious efficiency. Results include:

• Boosted internal workflow efficiency by 500%

• Eliminated manual workflows, including client onboarding

• Lowered operational costs through automation

• Enabled cross-department collaboration 

Philippe says: 

“We have a lot of examples of how it has improved our daily life. We just recently introduced a workflow for a product that boosted efficiency by 500%. Another example is our client onboarding process – we used to have a full-time person every day working on it, now it’s completely automated.”

Ascending with automation

Make stood out for its ease of integration and power to handle complexity. Ascent Media has used it to overhaul internal systems, support growth without adding headcount, and create a future-proof approach to operations. 

Now, as a certified Make Partner, the team is set to achieve even more. As Philippe says:

“We’ve already automated a lot of processes in our company. Now we want to interconnect and scale our automations – the recent release of Make Grid will be great for this. I’m really excited to bring all the pieces together and achieve even more.”

Ready to transform your own workflows with no-code automation? Get started with Make for free.