AI Customer Support Gateway with DeepKeep Firewall

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Get this template

Apps used in template

Webhooks

DeepKeep

OpenAI (ChatGPT, Sora, Whisper)

Flow Control

Zendesk

About

This template adds DeepKeep's AI Firewall as a security wrapper around your customer support chatbot. Incoming messages are scanned for prompt injection attacks and policy violations before reaching the LLM. The AI response is then scanned again before delivery. Clean responses are returned automatically via webhook; flagged responses create a Zendesk ticket for human review.

Use case: Any customer-facing AI support bot that handles sensitive queries.

Modules: Webhook → DeepKeep Create Conversation → DeepKeep Check Input → OpenAI → DeepKeep Check Input → Router (Webhook Response | Zendesk Create Ticket)

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Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Add files to a vector store

Adds files to a specified vector store or, if not specified, creates a new vector store based on the configuration.

Action

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Action

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Analyzes images according to specified instructions.

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Cancels an "in-progress" batch. The batch will be in status "cancelling" for up to 10 minutes, before changing to "cancelled", where it will have partial results (if any) available in the output file.

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Check input

Check prompt against defined guardrails.

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Create a Group

Creates a group.

Action

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Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Action

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Creates a ticket.

Action

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Creates a ticket comment.

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