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Freshdesk
HTTP

Update a phone number for a Freshdesk from internal company database

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When a new ticket is created in Freshdesk and a phone number for the contact is missing, it is retrieved from the CompanyHub and the contact in Freshdesk is updated with that phone number. Instead of CompanyHub, you can use any app of your choice.

Apps Included

Categories
Universal Connectors
Built-in Tools
Help Desks

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Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Freshdesk
Create a Company

Creates a new company.

Action
Freshdesk
Create a Contact

Creates a new contact.

Action
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Create a Forum

Creates a new forum.

Action
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Create a Forum Category

Creates a new forum category.

Action
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Create a Forum Topic

Creates a new forum topic.

Action
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Create a Note

Create a new note to a specified ticket.

Action
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Create a Reply

Creates a new reply to a specified ticket.

Action
Freshdesk
Create a Ticket

Creates a new ticket. Note that ticket creation is done only from the perspective of the agent (custom fields that are required for agents should be filled in, etc.).

Action
Freshdesk
Create an Outbound Email

Creates a new outbound email.

Action

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